About The Role
CUSTOMER SERVICES - IT’S A PEOPLE THING
Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If the answer is yes, there’s a place in our Customer Service team for you.
It’s not about what you know. It’s who you are. As a Hire Controller, you’ll be responsible for looking after our customers, building relationships, and understanding their needs to help them do their jobs better.
In this role, you’ll deliver a top-tier service, using your product knowledge to maximize upselling opportunities. Your day will involve communicating via phone, email, and website requests, managing orders from enquiry to post-hire feedback, and owning the customer journey. You’ll need to think quickly and use your initiative to ensure the best customer experience and continuous service improvement.
This is a great opportunity for those with customer service experience, ideally with industry knowledge, who want to see the tangible impact of their work in a dynamic, service-focused environment.
What do we offer? You’ll join a successful FTSE100 company, the UK’s largest equipment rental provider. Our rewards include generous holiday allowance (with buy/sell options), life assurance, retail discounts, recognition awards, and a comprehensive pension scheme.
About You
We’ll equip you for success with training and development tailored to your needs. We’re interested in your aspirations and how we can support your career growth.
To succeed as a Hire Controller, you should have:
* Proven experience in customer service, especially handling inbound enquiries and completing transactions successfully
* Experience in the hire or construction industry is advantageous but not essential
* Strong product knowledge and eagerness to learn about our range and business
* Exceptional communication skills, including negotiating and influencing, to build relationships internally and externally
* Good judgment and initiative to make decisions within company policies and pricing structures
* A collaborative, team-oriented mindset
* Flexibility and adaptability to manage multiple tasks in a fast-paced environment while maintaining accuracy
* A commitment to continuous improvement, actively suggesting process and service enhancements
* Proficiency in MS Office and enthusiasm for learning new IT systems
About Us
Sunbelt Rentals is a leader in equipment rental across the UK, Ireland, US, and Canada, with specialized operations in Europe. We serve various sectors including construction, industrial, energy, infrastructure, government, and events. Our mission is to turn possibilities into realities.
Our people are our greatest asset. We prioritize your health, safety, and wellbeing through initiatives like mental health campaigns, first-aider programs, and access to support services, including a 24/7 helpline, counseling, and financial wellbeing resources.
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