Phone number removed) – Parking Operations Officer
Location – Remote (equipment collection from Aylesbury required)
Pay Rate – £16.97 per hour
Contract – Temporary (8 months)
Hours – Full time, 37 hours per week (Monday to Friday, 9:00am to 5:30pm)
Start Date – Immediate
Office Location – Buckinghamshire Council, Walton Street, Aylesbury HP20 1UA
Looking to grow your career in the public sector?
Pertemps Recruitment, in partnership with Buckinghamshire Council, is offering an excellent opportunity to join their Parking Services team as a Parking Operations Officer. This is a great chance to contribute to a vital public service while developing your skills in data management, customer service, and complex case handling.
You’ll play a key role in supporting the council’s parking operations, working closely with Parking Administrators to respond to public enquiries, Freedom of Information (FOI) requests, and high-level parking complaints.
What you’ll be doing:
As a Specialised Parking Officer (Business Support Officer), your responsibilities will include:
Managing and responding to FOI requests, including complex and politically sensitive cases
Handling public enquiries and complaints via email, phone, and in person
Drafting reports on parking usage, revenue, and enforcement activity
Using parking software systems (e.g. Chipside, MiPermit) to track permits and violations
Maintaining accurate records and updating databases
Managing conflict through effective written and verbal communication
What we’re looking for:
We’re seeking candidates who can hit the ground running with strong experience in parking operations, ideally within a local authority setting. You will need:
Previous experience in a parking back-office environment (essential)
Experience handling data-intensive FOI requests (essential)
Proven ability to deal with complex and politically sensitive complaints (essential)
Strong attention to detail and excellent written communication skills
Confidence using parking management software and working with large datasets
Why work with us and Buckinghamshire Council?
As a flexible employee of Pertemps, one of the UK’s largest independent recruitment agencies, you’ll benefit from professional support and a trusted partnership approach.
Joining Buckinghamshire Council means becoming part of an organisation that values being Proud, Ambitious, Collaborative, and Trustworthy. You can expect:
A supportive and inclusive culture
Opportunities to contribute meaningfully to your community
Access to health and wellbeing initiatives
Career development and training opportunities
A welcoming team environment with regular social and charity events
Ready to apply?
Submit your application online today – we’re reviewing applications as they come in, so don’t delay.
For further details, contact Pertemps Aylesbury and ask for the Buckinghamshire Council team.
We may close this vacancy early if sufficient applications are received