Join to apply for the Cloud Engineer role at Social Security Scotland.
Social Security Scotland provided pay range
This range is provided by Social Security Scotland. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay
Are you a motivated and skilled Cloud Engineer looking to make an impact in a collaborative environment? We are currently offering an exciting opportunity within our Chief Digital Office (CDO) to join our growing teams. We are seeking Cloud Engineers in both our Cloud & Engineering and Digital Risk & Security branches — both committed to delivering innovative digital solutions and ensuring the security and resilience of our AWS hosting platform.
As a Cloud Engineer, you will play a vital role supporting, managing, and maintaining the core infrastructure that underpins our production services. You’ll be responsible for incident resolution, problem management, and delivering operational support and improvements. Collaborating closely with teams across Architecture, Security, Applications Development, and external suppliers, you will help optimise our cloud environment, ensuring high availability, security, and cost efficiency.
Whether supporting infrastructure operations or working on security enhancements within our Digital Risk and Security team, you’ll be part of a forward‑thinking organisation dedicated to making a difference. If you thrive in problem‑solving, service optimisation, and collaborative environments, we want to hear from you. Apply now and take your career to the next level within a diverse, people‑focused organisation committed to excellence.
This role, aligned to Senior Infrastructure Operations Engineer, supports, manages and maintains the core infrastructure that underpins production services. A Senior Infrastructure Operations Engineer acts as second‑ or third‑line support for incidents, problems and changes to solutions and services.
Key responsibilities (role level)
* Provide specialist technical support and assistance to projects, ensuring delivery of non‑functional requirements and continual service improvement.
* Be responsible for preparations and support of IT operations solutions and services – physical or virtual – according to industry and organisational best practices, standards, service requirements and Key Performance Indicators (KPIs) throughout the product life cycle.
* Coach and mentor junior team members.
* Assist in the provision of first‑class services and consistent levels of capability, as required by the organisation.
About Social Security Scotland
Social Security Scotland, an Executive Agency of the Scottish Government, delivers 17 major benefits to around 2 million people across Scotland. The organisation plays a vital role in supporting low‑income and disabled individuals, carers, and families, while helping to achieve the Scottish Government’s statutory child poverty targets. Our Charter reflects our core values and commitments, ensuring clients are treated with dignity, fairness, and respect, and that their feedback helps shape service improvements.
We aim to foster a positive and inclusive organisational culture, emphasising employee wellbeing, diversity and inclusion, professional development and performance enhancement.
Responsibilities
* Manage service components to meet business needs and performance targets.
* Analyse impact, develop, document and implement change requests.
* Utilise scripting tools and software to support automation and process improvement.
* Identify process optimisation opportunities and contribute to implementing solutions.
* Diagnose, prioritise and resolve incidents, owning issues until resolved or escalated.
* Investigate patterns and trends to proactively resolve problems, consulting specialists as needed.
* Determine appropriate remedies, assist with their implementation and establish preventative measures.
* Use management systems and tools to support service delivery and reporting.
* Conduct routine configuration, installation and re‑configuration of databases and related products.
* Optimise system performance and forecast resource requirements.
Essential Experience
* Experience supporting, monitoring and maintaining cloud platforms (AWS preferred) and DevOps tooling such as Jenkins, Terraform and Git. Ability to work in a team to provide business‑critical support while delivering continuous service improvements.
* Ability to assess and interpret technical and/or security information to prioritise workload, identify vulnerabilities, threats and potential impacts, and make sound risk‑based decisions. Demonstrates strong problem‑solving capability with a high level of accuracy and efficiency when addressing security issues in cloud environments.
Behaviours
* Changing and Improving (Level 3)
* Leadership (Level 3)
Technical Skills
This role is aligned to Senior infrastructure operations engineer within the Digital, Data and Technology Profession. Technical skills will be tested during the Technical Assessment if you are successful at the sift stage. These skills include infrastructure operations, cloud management (AWS), DevOps tooling (Jenkins, Terraform, Git), scripting and security best practices.
How to Apply
Apply online. You must provide a CV and Supporting Statement (of no more than 750 words) which clearly demonstrate how you meet the Experience and Behaviours required for the role. Provide specific examples of relevant work. Artificial Intelligence (AI) tools can be used to support your application, but all statements and examples must be truthful and taken directly from your own experience.
Expected Timeline (subject to change)
Sift – w/c 12th January
Interview – w/c 26th January 2026
Equality Statement
Social Security Scotland are committed to equality and inclusion, and we aim to recruit a diverse workforce that reflects the population of our nation. Social Security Scotland are a Disability Confident Employer. We will consider and implement any reasonable adjustments you may require throughout the recruitment process and during the course of your employment, should you be successful in securing a post.
Security Checks
Successful candidates must complete the Baseline Personnel Security Standard (BPSS). BPSS is comprised of four main pre‑employment checks – Identity, Right to work, Employment History and a Criminal Record check (unspent convictions).
DDaT Pay Supplement
This post attracts a £5,000 annual DDaT pay supplement, applicable after a 3‑month competency qualifying period. The payment will be back‑dated to your start date. Pay supplements are reviewed regularly.
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Engineering and Information Technology
Industries
Government Administration
Contact
Apply before 23:55 on 7th January 2026.
Contact Name – Resourcing Team
Contact email – recruitment@socialsecurity.gov.scot
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