We are Iveco Group, a Company committed to transforming our business and leading the change to a more sustainable future. We constantly push towards new solutions and drive innovation in our products and services. At Iveco Group, WE GO BEYOND.
The Opportunity
The position is for a Parts Technician responsible for running front and rear parts counters and controlling stock movements.
The Specifics
· Run Front and Support Back Counters
· Pick and deliver correct parts to customers and workshop on time.
· Complete relevant documentation including invoices etc.
· Build and develop customer relationships and deliver excellent customer service.
· Work together with the workshop and other departments
· Return warranty and service exchange units regularly.
· Receive and inspect all packages delivered, resolving any problems.
· Department housekeeping
· Parts ordering using management tool effectively.
· Supply parts to customers
· Deal with suppliers
· Promote parts to customers to increase sales.
· Inform customers of any promotions that are running to help increase sales.
· Control stock in cost effective manner
· Deal with customers/colleagues in professional manner
· Control VOR/Freight charge costs
· Work at any depot as required.
· Supporting colleagues for sickness and annual leave
· Any other general duties as designated by the Manager.
Some important characteristics we are looking for
· Knowledge of Dealer parts systems
· Commercial vehicle experience
· Current driving licence
· Ability to work within guidelines given and to strict deadlines.
· Ability to work under pressure.
· Ability to actively seek solutions to problems.
· Ability to work as part of a team.
· Good verbal communication skills
· Excellent customer service skills
· Flexibility to undertake a wide range of tasks.
· Awareness and understanding of health and safety requirements.
· Computer literate
Benefits of working at Iveco Retail
· 24 days annual leave per year
· Carry over up to 5 days annual leave per year
· 1 x Life Assurance
· Duvet Day
· Company Pensions contribution of up to 5%
· Private Medical Insurance
· Attractive over time rates of up to 130%
· Bonus, incentives and commission schemes
It is a condition of employment that employees may be required to undertake such other duties as may reasonably be required of them. Furthermore, it may be necessary to change the roles and responsibilities from time to time. Management reserves the right to implement such changes.
This will be a role offering constant learning, working as part of a committed and collaborative team. We are very passionate about what we do and, therefore, the successful candidate will be focused and capable of delivering in a fast-paced and time-constrained environment.
Iveco Retail wants to work with the best people, no matter their background or qualifications. So, if you are passionate about learning new things, have great experience, talent, and passion, you will fit right in.
Job Type: Full-time
Pay: £30,000.00-£35,000.00 per year
Ability to commute/relocate:
* Hayes UB3 1EY: reliably commute or plan to relocate before starting work (preferred)
Experience:
* Parts Management: 1 year (preferred)
Work authorisation:
* United Kingdom (required)
Work Location: In person