Collections Manager Location: Basingstoke, Hampshire Salary: Up to £55,000 Do you have a strong understanding of collections and recoveries within consumer credit? Our client is seeking an experienced Collections Manager to join their growing organisation on a permanent basis. This is an excellent opportunity to be part of an innovative business delivering forward-thinking credit solutions in Basingstoke, Hampshire. The successful candidate will lead and develop a team of collections agents, overseeing the end-to-end collections process. You will be responsible for delivering best-in-class customer service while ensuring positive customer outcomes and achieving key business objectives. Key duties: * Management & oversight of Collections Strategies, external Debt Collection Agencies and Debt Sale partners. * Resource & capacity management to ensure collections SLAs are achieved * Dialler management, adapting to inbound/outbound contact rates * Oversight of collections KPI’s and dashboards, ensuring performance is within appetite * Drive new initiatives to improve arrears management processes including customer vulnerability and forbearance. * Managing a team of 6 FTE to deliver good outcomes for those in financial difficulty * QA and call monitoring of team * Preparing performance packs and updating senior stakeholders within the business * Debt sale con...