We are currently looking to recruit a full-time Assistant Store Manager to support our Retail Team, based at our brand-new outlet in Braintree. OKA Braintree is our third outlet, following the successful introduction of the brand within the Bicester Village Garden Centre in 2025.
KEY RESPONSIBILITIES
Store Operations:
* Support the Store Manager in overseeing all operational aspects of the outlet, ensuring high standards of presentation, merchandising and stock management in line with OKA brand guidelines.
* Work collaboratively with the host store management and teams to maintain smooth operations.
* Assist with scheduling, maintaining staffing levels, and supporting team performance
Customer Service:
* Deliver exceptional service and assist with resolving customer enquiries professionally and efficiently.
* Lead by example on the shop floor, promoting OKA's values and ensuring every customer receives a memorable experience.
* Support clienteling efforts to build strong, personalised customer relationships.
* Uphold and represent OKA brand standards at all times within the concession.
* Ensure the store environment consistently reflects the quality, creativity and personality of the OKA brand.
Sales and Commercial Focus:
* Proactively contribute to driving sales performance and analysing outlets results.
* Assist with implementing sales strategies to maximise revenue.
* Support promotional activities, in-store events and product launches in collaboration with OKA retail and marketing teams.
People and Culture:
* Assist in recruiting, onboarding and training concession staff to ensure strong product knowledge and confident customer engagement.
* Help motivate and develop the team to meet sales targets and KPIs.
* Support the Store Manager in fostering a positive, inclusive team culture aligned with OKA's values.
OUR VALUES
* Put the Customer First — provides exceptional internal and external customer service at all touchpoints
* Be In It Together — approachable, personable, committed to shared success
* Think Big — creative, innovative, solutions orientated
* Own It — curious, persistent, drives results
* Stay Playful — energises others, focuses on positives and opportunities, finds room for spontaneity
ABOUT YOU
* Experienced retail professional with proven track record, ideally gained within a luxury furniture or homeware retail environment
* Passion for delivering exceptional customer service
* Confident communicator with excellent interpersonal skills
* Natural flair for interior design, styling and store merchandising
* Experience and enthusiasm for high-end retail environments
* Extensive selling skills and the ability to motivate othersGood eye for detail
* Flexible approach to working hours as the sector demands
* Tenacious, hardworking and reliable
* A creative, problem‑solving spirit
* Passion for the OKA brand
OUR BENEFITS PACKAGE
* 33 days holiday (including bank holiday entitlement), plus Length of Service increases
* Day off for your birthday
* Health Cash Plan
* Generous staff discount
* Enhanced Maternity Pay
* Employee Assistance Programme
* Eligibility for a discretionary company Bonus Scheme
* Discounts on 60+ UK retailers via My OKA benefits platform
* Plus a suite of additional employee benefits including company pension scheme, life assurance cover, free eye tests, cycle to work scheme, interest‑free travel loans, social events, online wellbeing centre and more.
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