Our client, a leading financial services organisation, is seeking a talented IT professional to join their Technology team, providing first‑class support from their Sunderland office. In this role, you’ll be a key member of the IT team, delivering high‑quality, responsive support to colleagues across the business. This is a highly visible role where your technical expertise and customer‑focused mindset will have a real impact.
Job Title: Desktop Support Engineer
Location: Sunderland
Working arrangement: 5 days on-site per week
Salary: Up to £35,000
Key responsibilities include:
* Providing first‑line and second‑line support across the end‑user technology environment
* Supporting inductions, onboarding, and training for new joiners
* Configuring, deploying, and maintaining laptops, mobile devices, and peripherals
* Managing assets and ensuring devices are secure, up to date, and ready for use
* Supporting meetings, webinars, and meeting room technology
* Maintaining documentation, procedures, and knowledge base articles
* Participating in IT drop‑in days and an out‑of‑hours support rota
* Assisting with network testing, patching, cabling, and office IT management
* Learning and supporting innovative technologies as the business evolves
* Occasional travel to other offices (once or twice per month)
Essential experience and skills:
* Strong knowledge of Windows device build, support, and troubleshooting
* Entra ID and Active Directory user management
* Intune and mobile device management
* Microsoft 365 administration (Exchange, SharePoint, OneDrive)
* Knowledge of Teams Calling and 8x8 telephony solutions
* Familiarity with web filtering, DLP, antivirus, and SSO technologies
* Strong documentation and knowledge‑sharing skills
* A proactive mindset with a genuine drive to learn and succeed
* Power BI and Power Platform support
* PowerShell scripting for centralised management
* Cisco meeting room technology
* Exposure to Microsoft Copilot and AI technologies
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