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Job Description
Job Description
Job Type: Fixed Term Contract - 12 months
Location and flexible working: This role is based in our Telford office working 2 days per week in the office. We recognise the benefits of flexible working and will discuss what is important to you and balancing this with business requirements during the recruitment process. You can read more about Phoenix Flex here
Flexible working: All of our roles are open to part-time, job-share and other types of flexibility. We will discuss what is important to you and balancing this with business requirements during the recruitment process.
Closing Date: 9 July 2025
Salary and benefits: £31,800 plus 8% bonus up to 16%, private medical cover, 38 days annual leave, excellent pension, 12x salary life assurance, career breaks, income protection, 3x volunteering days and much more
We have an incredible opportunity to join us at Phoenix Group as a Regulatory Analysis & Support Analyst to join our Regulatory Analysis & Support team within Alpha Business Solutions.
Who are we?
We want to be the best place that any of our 6,600 colleagues have ever worked.
We’re Phoenix Group, we’re a long-term savings and retirement business. We offer a range of products across our market-leading brands, Standard Life, SunLife, Phoenix Life and ReAssure. Around 1 in 5 people in the UK has a pension with us. We’re a FTSE 100 organisation that is tackling key issues such as transitioning our portfolio to net zero by 2050, and we’re not done yet.
The role
In this role, you’ll play a key part in identifying and interpreting changes in legislation, assessing their impact on ReAssure, and ensuring these changes are clearly communicated and effectively implemented.
You’ll support both project work and business-as-usual (BAU) activities, helping to shape requirements, review communications and training materials, and provide expert input on complex regulatory queries. This is a fantastic opportunity to deepen your technical knowledge of the life and pensions industry while contributing to customer protection and regulatory compliance.
Key Responsibilities
* Monitor and analyse new legislation and regulatory updates, translating them into clear, actionable insights for the business.
* Support the end-to-end delivery of regulatory projects, from initiation to implementation.
* Review and sign off on key project deliverables, including customer letters, procedures, and training materials.
* Provide expert guidance on complex regulatory queries and support BAU changes.
* Assess transfer-out requests for potential scam indicators and review pension death claims.
* Collaborate with stakeholders across the business to ensure timely and effective implementation of changes.
* Stay up to date with industry developments and continuously enhance your knowledge and skills.
What We’re Looking For
* Strong knowledge of the life and pensions industry, including relevant regulatory bodies.
* Excellent analytical skills with the ability to distil complex information into clear, concise summaries.
* A proactive, self-motivated approach to problem-solving and decision-making.
* Ability to manage multiple priorities and work effectively both independently and as part of a team.
* Strong communication and stakeholder engagement skills.
* A flexible mindset and willingness to adapt in a fast-paced, evolving environment.
We Want To Hire The Whole Version Of You.
We are committed to ensuring that everyone feels accepted and welcome applicants from all backgrounds. If your experience looks different from what we’ve advertised and you believe that you can bring value to the role, we’d love to hear from you.
If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best.
Please note that we reserve the right to remove adverts earlier than the advertised closing date. We encourage you to apply at the earliest opportunity.
Find out more about
* Guide for Candidates: thephoenixgroup.pagetiger.com/guideforcandidates
* Find or get answers from our colleagues: www.thephoenixgroup.com/careers/talk-to-us
This role is in scope of our ALPHA Evolution project
We’ve identified an opportunity to partner with Wipro, a leading global technology company, to transfer ownership of our ALPHA platform. Under these plans, Wipro will assume responsibility for the platform and manage servicing for our ReAssure customers on ALPHA.
We anticipate that a number of colleagues will transfer to be employed by Wipro at the point that ALPHA transfers, this process is called TUPE. This role is in scope to TUPE.
We're working towards a transfer date of 1st October 2025; however, we'll keep colleagues updated about the intended transfer date as we progress through the consultation journey.
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