Company Description
Discover the essence of Maui at Fairmont Kea Lani, Hawai‘i’s only all-suite and villa luxury resort. Nestled on the pristine white sands of Wailea’s Polo Beach, this award-winning oceanfront paradise defines quintessential Hawaiian luxury with a state-of-the-art spa, island inspired cuisine and authentic cultural experiences.
From full-moon staff hikes and beach clean-ups to appreciation luncheons and birthday holidays, our team provides endless opportunities to learn and grow in both your personal and professional development. Live and work in a place you love!
What is in it for you:
* Comprehensive benefits package (Medical, Vision and Dental) including extended benefits like; Basic insurance, TDI and Long-Term Disability for regular Full-time and Part-time employees
* 401(k)
* One complimentary duty meal for all employees that work more than 6 hours per shift
* Food & Beverage discount at Fairmont Kea Lani (venue specific and discount may vary)
* Wellness Offerings
* Employee benefit card offering discounted rates in Accor worldwide
* Learning programs through our Academies
* Opportunity to develop your talent and grow within your property and across the world!
* Ability to make a difference through our Corporate Social Responsibility activities
Job Description
Taking care of the big things and the little things is what we do. As a Bell Clerk, multi-tasking skills and aloha spirit will be well-utilized as you coordinate the activities of our Arrival Team and provide engaging service to our guests.
Hourly Rate: $25.97
What you will be doing:
* Coordinate activities of the Arrival Team
* Answer all incoming calls and accurately transfer callers to the appropriate extensions according to the resort’s standards
* Communicate internal and external guest requests via applicable resort software
* Maintain accurate records of all internal and external guest requests and follow-up with the necessary department and/or guests in the pre-determined time frame
* Assist Front Office with administrative duties as required
* Check work stations for necessary equipment and set up and replenish as needed
* Assist in providing parking options
* Check service stations for necessary equipment and set up: water, lei, towels, etc. as needed
* Maintaining communication of up to date, accurate information between guests, staff, management and our partners on a daily basis
* Able to share information about the resort and activities, island activities, restaurants, and other information as it pertains to guests
Qualifications
Your experience and skills include:
* Minimum of one year experience in the Hotel Industry, preferably in a high guest contact role
* Service focused personality is essential; customer related experience an asset
* Must be able to read and write to facilitate the communication process
* Must be service oriented and capable of communicating effectively with persons involved in all levels of authority, both internally and externally
* Must possess basic computational ability
* Must possess computer skills, including, but not limited to, Microsoft Word, Excel, and e-mail functions
* Must be able to multi-task and be detail-oriented in a fast paced, high volume environment
* Must have ability to work independently and to prioritize or seek clarification in prioritizing work assignments
Licenses or Certificates
* Must have and be able to maintain a valid Driver’s License and clean Driver’s Abstract
Education
* High School diploma and/or vocational training
* A Degree in Hotel/Hospitality or Tourism is an asset
Additional Information
All Candidates must be in possession of identification proving authorization to work in the United States as defined in the Immigration Reform and Control Act of 1986 (IRCA). This Position does not offer sponsorship of Work Visas. Resumes submitted that cannot fulfill these requirements will not be considered.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Join our ‘ohana today: Visit our website to learn more about living and working for Fairmont Hawai’i. www.fairmonthawaiijobs.com
Why work for Accor? Discover a world where life pulses with passion!
Join the Accor Group, an ecosystem of over 45 brands, 5,600 hotels, 10,000 restaurants and lifestyle places, that welcome you.With us, your personality is valued, your opportunities for growth know no boundaries. Every action you take has a positive and memorable impact on the experience of our customers, your colleagues, and also, on the planet, contributing to pioneering the art of responsible hospitality.
Hospitality is a work of heart! #fairmontcareers #alwayskealani
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