We are hiring! We are currently looking for a Veterinary Receptionist/Administrator to join our friendly team at Gordon Vets. This will be based across our 3 sites; Musselburgh, Bonnyrigg and Penicuik so a driving license will be needed for this role.
As the first point of contact, our receptionists play a vital role in ensuring that our clients and their pets have a welcoming and positive experience. We are looking for someone with excellent communication skills, a warm and compassionate demeanour, and the ability to juggle multiple tasks efficiently in a busy environment. You’ll be joining a small, close-knit team that looks after one another, creating a supportive and friendly environment.
Main Responsibilities
* Liaising with the clients and the clinical staff to provide a high level of customer care.
* Meeting and greeting clients and pets.
* Booking appointments and diary management.
* Managing telephone and email enquiries.Taking payment for services and products.
* Managing cash and end-of-day banking.
* Maintaining a clean and safe space for our clients and their pets.
About The Rota
This role is an average of 36 hours per week between Monday-Friday with 1 in 6 weekends at Musselburgh (Sat and Sun 08:45am-15:15pm with a day off given back in lieu).
Want to know more about us? We are a multisite practice with 3 branches across East Lothian and Midlothian. We are a very busy small animal practice with a long-standing loyal client base. Our team consists of 16 vets, 11 nurses and 11 reception/admin across 3 sites. We have a strong, experienced team who work well together.
Our ideal candidate
Previous experience in a vet practice is preferable, however we will consider applicants with client facing reception experience. You must be computer literate, able to work under pressure and able to work well within a team.
Benefits
* 6.6 weeks annual leave
* Additional annual leave for your birthday which will be added to your holiday allowance
* Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
* Cycle to work scheme
* Initiatives focused on employee wellbeing
* Non-accidental injury support
* Learning and development opportunities via the IVC Evidensia Academy
* Pawsome Benefits – reward gateway giving discounts and cashback with 100's of retailers
* Pension scheme
* Discounted staff pet care
Up to £25,000 per annum.
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