Job Overview
We have an opening for a highly accomplished, motivated, forward‑thinking, enthusiastic individual to join our friendly and dynamic team. The post is full‑time, 37.5 hours a week (Monday to Friday) and the successful candidate needs to demonstrate leadership, with proven experience in management as well as having excellent communication, financial and IT skills.
Key Responsibilities
* The successful candidate will be responsible for the organisational leadership, delivery of key targets across the clinical and administrative areas within the practice, and continuation of service improvement.
* Previous NHS experience in GP Practice Management is essential.
* Take responsibility for the smooth running of the Practice.
* Provide leadership and management skills to enable the practice to meet its agreed aims and objectives within a profitable, efficient, safe, effective and happy working environment.
* Strategic management and planning.
* Keep abreast of current affairs and identify potential threats and opportunities.
* Contribute to practice strategy; formulate objectives and research and develop ideas for future practice development.
* Monitor and evaluate performance of the practice team against objectives; identify and manage change.
* Develop and maintain effective communication both within the practice and with relevant outside agencies.
* Prepare and annually update the practice development plan, and oversee the implementation of the aims and objectives.
* Work with and contribute to the local Cluster Plan.
* Assess and evaluate accommodation requirements and manage development and expansion plans.
* Financial management: manage practice budgets and seek to maximise income through negotiation with the Local Health Board and preparation and submission of regular development plans, ensuring the practice receives an appropriate and equitable allocation of resources.
* Understand and report on the financial implications of contract and legislation changes.
* Monitor cash‑flow, prepare regular forecasts and reports to the partners.
* Liaise with and delegate to the Practice Finance Officer to manage practice accounts; submit year‑end figures promptly and liaise with the practice accountant.
* Manage and reconcile bank accounts; negotiate/liaise with the practice bankers.
* Monitor and reconcile income and expenditure statements and purchase/sales ledger transactions.
* Manage partners drawings.
* Manage and monitor PAYE for practice staff and maintain appropriate records.
* Manage contributions to the practice pension scheme(s) and maintain appropriate records.
* Manage appropriate systems for handling and recording of cash and cheques and petty cash.
* Human resources: oversee the recruitment and retention of staff and provide a general personnel management service.
* Ensure that all members of staff are legally and gainfully employed.
* Monitor skill‑mix and deployment of staff.
* Manage staffing levels within target budgets.
* Evaluate, organise and oversee staff induction and training, and ensure that all staff are adequately trained to fulfil their role.
* Develop and implement effective staff appraisal and monitoring systems.
* Support and mentor staff, both as individuals and as team members.
* Implement effective systems for the resolution of disputes and grievances.
* Keep abreast of changes in employment legislation.
* Maintain up‑to‑date HR documentation (including job descriptions, employment contracts and employment policies).
* Convene meetings, prepare agendas and ensure distribution of minutes as necessary.
* Develop Practice protocols and procedures, review and update as required.
* Ensure that Practice premises are properly maintained and cleaned, and that adequate fire prevention and security systems are in place.
* Manage the procurement of practice equipment, supplies and services within target budgets.
* Develop and review Health & Safety policies and procedures and keep abreast of current legislation.
* Arrange appropriate insurance cover.
* Ensure that the practice has adequate disaster recovery procedures in place.
* Arrange appropriate maintenance for practice equipment.
* Adopt a strategic approach to the development and management of patient services.
* Ensure service development and delivery is in accordance with local and national guidelines.
* Ensure that the practice complies with NHS contractual obligations in relation to patient care.
* Maintain registration policies and monitor patient turnover and capitation.
* Oversee and/or develop repeat prescribing systems, develop and manage an effective appointments system and organise surgery timetables, duty rots and holiday cover.
* Routinely monitor and assess practice performance against patient access and demand management targets.
* Develop and implement an effective complaints management system.
* Comply with CHC and HIW requirements.
* Evaluate and plan practice IT implementation and modernisation.
* Keep abreast of the latest development in primary care IT and regularly update the practice management team.
* Motivate, support and monitor staff in the use of IT; organise, oversee and evaluate IT training.
* Set targets and monitoring standards for data entry and data collection.
* Ensure that the practice has effective IT data security, back‑up, maintenance and disaster recovery plans in place.
* Liaise with the LHB regarding systems procurement, IT funding and national IT development programmes.
* Maintain the practices website and social media accounts.
* Confidentiality: In the performance of the duties outlined in this job description, the post‑holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers; all such information from any source is to be regarded as strictly confidential.
* Health & safety: The post‑holder will implement and lead on the full range of promotion and management of health, safety and security, including infection control, hazard identification, audit, training and maintaining safety standards.
* Equality and diversity: The post‑holder will support the equality, diversity and rights of patients, carers and colleagues, respecting the privacy, dignity, needs and beliefs of all.
* Personal/Professional development: The post‑holder will participate in training programme, including annual individual performance review, maintain a personal development record and take responsibility for own learning and performance.
* Quality: The post‑holder will strive to maintain quality within the practice, alert team members to issues of quality and risk, assess own performance and contribute to overall improvement.
Qualifications
* GCSE grade A to C in English and Maths, Experience of working in a management role
* Experience of working in Primary Care or a GP Practice
* Disclosure and Barring Service Check
* Experience of working in primary care
* Experience of working in a GP practice
About the Practice
Our practice is centred in Kinmel Bay on the North Wales coast. Our practice team is very stable and consists of: Approximately 6500 patients, Three GP Partners, Three GP Registrars, One Advanced Nurse Practitioner and an in‑house Pharmacist who is an Independent Prescriber. Experienced Practice Nurses and HCAs. Significant commitment to our local cluster initiatives which include Family Wellbeing Practitioner, Occupational Therapist, Mental Health First Contact OT, Audiology, ANP visiting Service and Wax Removal Services. Strong commitment to staff training and career progression. As a training practice we support the GP Registrar programme as well as Medical Students from Liverpool, Manchester and Bangor Universities and pre‑reg pharmacists. Excellent Administrative and external support. EMIS Web computer system using E‑Consults, AccuRx And Patient Triage.
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