Hi there! Thanks for stopping by
Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!
Lightspeed is seeking a customer service oriented individual to provide full-time technical assistance for our popular Payment Systems.The Payment Specialist will be counted on to provide Support not only to our customers but our internal Frontline agents who will be primarily receiving incoming calls from our customers.
About our team
Our support team is made up of foodies, musicians and expert troubleshooters. We work hard and play hard, celebrate everyone’s passions, and help guide our colleagues to do the best work of their lives. If you are looking for a close-knit and hardworking team then you’ve come to the right place!
Responsibility
1. Provide excellent technical support and customer service to our customers over the phone and via e-mail support tickets
2. Use consistent troubleshooting techniques to quickly and efficiently identify the source of customer issues and provide a prompt and appropriate solution
3. Properly document and track customer issues and resolutions
4. Follow escalation procedures as required
5. Liaise with team leaders to best handle day to day situations to better customer experiences
6. Handle miscellaneous duties and responsibilities as defined by management
About You
7. 1-2 years of customer service experience
8. Excellent verbal and written communication skills in both English and French
9. Ability to handle multiple outbound telephone calls
10. Effective telephone communication skills, with the ability to conveying a customer-focused attitude
11. Capable of managing multiple internal chats
12. Proven experience in managing multiple priorities in a fast-paced environment
13. Very strong organizational and decision-making skills
14. Proven troubleshooting skills
15. Openness to be working weekends and holidays
Who you are
16. We look for problem solvers that do not shy away from tackling complexity and love critical thinkers
17. You have a passion for creating great customer experiences
18. You have great problem-solving skills
19. You are a self-starter who also works well in a team environment
20. You can adapt easily in a constantly evolving role
Amazing if you have
21. Computer hardware and networking experience
22. Experience working with Payment Systems or in the payment processing industry
23. Working knowledge of Mac OS X
24. Retail/Restaurant or eCommerce experience
Benefits
25. Work in a talented global team with strong role growth opportunities
26. Flexible Working policy (Office, Hybrid, Remote)
27. Lightspeed share scheme (we are all owners)
28. Company pension program
29. Private medical insurance
30. Health and wellness benefit
31. Mental health online platform and counseling & coaching services
32. Paid leave and assistance for new parents
33. Language classes & LinkedIn Learning license
34. Volunteer day