Job Summary
We are seeking experienced Café Supervisor to oversee the daily operations of our cafés within Bath. The ideal candidate will possess strong leadership skills and a passion for hospitality, ensuring that our customers receive exceptional service while maintaining a high standard of food quality and safety. You will be responsible for managing staff, coordinating food production and preparation, stock control, food standards and fostering a welcoming environment for both customers and employees.
Responsibilities
* Lead and manage a team of café staff, providing guidance and support to ensure excellent service delivery.
* Liaise and respond to senior management according to company protocol
* Oversee food production and preparation processes, ensuring adherence to food safety standards.
* Develop and implement training programmes for new staff members, focusing on hospitality skills and operational procedures.
* Maintain inventory levels of food supplies and equipment, placing orders as necessary to ensure smooth operations.
* Create staff schedules to ensure adequate coverage during peak hours while managing labour costs effectively.
* Handle customer inquiries and complaints in a professional manner, striving for resolution to enhance customer satisfaction.
* Monitor café cleanliness and organisation, ensuring compliance with health regulations.
* Collaborate with the kitchen team to develop seasonal menus that reflect customer preferences and trends in the industry.
Experience
* Proven experience in team management within a café or restaurant environment is essential.
* Barista skills essential.
* Background in bartending or cooking is highly advantageous.
* Familiarity with food production processes, food preparation techniques, and food safety regulations is required.
* Strong leadership skills with the ability to motivate and inspire a diverse team.
* Excellent communication skills, both verbal and written, with a focus on customer service excellence.
* A passion for hospitality and a commitment to creating memorable experiences for guests.
If you are an enthusiastic leader with a knack for managing teams in a fast-paced environment, we invite you to apply for the Café Supervisor position today
Job Type: Full-time
Pay: £13.50-£14.50 per hour
Expected hours: 20 – 48 per week
Benefits:
* Company pension
* Discounted or free food
* Employee discount
Experience:
* Barista: 1 year (required)
Licence/Certification:
* Driving Licence (required)
Work Location: In person