Job Title
Vice President – End User Services
Work Type
Full Time - Hybrid
Location
Derby
Overview
Rolls-Royce is one of the most enduring and iconic brands in the world. We design, build and service systems that provide critical power to customers where safety and reliability are paramount. We are committed to an inclusive, innovative culture that invests in you and offers a breadth of opportunities to grow your career and make a difference.
What We Offer
We offer excellent development opportunities, a competitive salary, and exceptional benefits, including bonus, employee support assistance and discounts. Hybrid working enables balance between office, home, or another remote location. As a minimum, attendance at the workplace for collaboration and other specific reasons is expected on average three days per week.
Job Summary
Technology Platforms is a critical function within Digital & IT that delivers seamless, user-centric infrastructure and operational services to the business in partnership with domains and shared services. It manages a large portfolio of technology platforms and services for IT, business and customer-funded programmes, and is responsible for day-to-day run and maintenance of the global IT landscape, managing operating costs and supplier performance. This role reports to the SVP Technology Platforms and defines and drives the strategy, design and continuous improvement of all IT touchpoints that impact end-user service and clients, ensuring a seamless, efficient and engaging experience aligned with business objectives.
What You Will Be Doing
The role has end-to-end accountability for a broad portfolio of client-facing IT services, including:
* End User Devices: laptops, desktops, mobile device management
* Collaboration & Productivity: Microsoft 365, Teams, SharePoint, Exchange
* Virtual Platforms: Citrix, VDI environments
* Identity & Access Management: authentication, provisioning, lifecycle management
* Client Applications: core business applications used by end users
* Client Services: Active Directory, MECM
* All enabling infrastructure
Other responsibilities include working with Enterprise Architecture to define the vision and roadmap for end-user experience, managing a large portfolio of projects and programmes, supplier management, delivering cost transparency and optimisation, cyber & data security, risk management, audits, and people leadership across a cross-functional global team.
Responsibilities
* Own end-user services and IT operating costs with cost transparency and optimisation
* Manage supplier governance, contract compliance, service levels, and performance
* Monitor service delivery against SLAs and implement improvement plans or service credits as needed
* Ensure cyber and data security is front and centre of solutions
* Manage IT risks and audits to meet global compliance standards
* Lead and develop a cross-functional, global team
Who We’re Looking For
* Proven experience in a senior IT leadership role within aerospace, engineering, or manufacturing sectors
* Strong leadership to direct cross-functional global teams and collaborate across Digital & IT and the business
* Experience in complex, large-scale portfolio environments; programme and portfolio delivery with extensive financial management
* Exceptional communication skills to translate technical information for executives and stakeholders
* Strong influencing, critical thinking, and analytical abilities
* Attention to detail, organisational skills for schedules, documentation and reporting
* Commercial acumen with experience in supplier governance and SLAs
* Expertise in ITIL service management and agile methodologies
* UK SC clearance as a minimum requirement
Equality and Security
We are an equal opportunities employer and are committed to a diverse, inclusive workforce. Rolls-Royce supports Security Check clearance for roles where required and may assist with the application process. This role requires UK national status or dual national status in MoD-approved cases.
Application Details
Closing date: Friday 3 October. Management Level B. Job Category: Information Technology. Posting Date: 27 Sept 2025; 00:09. Posting End Date: 03 Oct 2025.
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