Hays Travel’s Events team is responsible for researching, arranging, and delivering a wide range of events, from small meetings for key stakeholders to large overseas conferences for hundreds of delegates.
As a key member of our small and dynamic team you will be involved in planning and delivering events for both internal and external colleagues and customers, in the UK and overseas.
You will interact with internal and external customers and suppliers during the event planning stages – then see the results of your efforts as you attend the event itself, to ensure everything runs as planned and all success criteria are met.
You will be responsible for conducting a range of administrative and customer service activities to allow our events to be delivered on time and in a professional way.
Exceptional attention to detail, and the ability to remain calm and make sounds decisions while multi-tasking across a number of events are vital qualities to succeed in this role. You won’t be alone though, you will join a small, busy team of friendly and experienced colleagues.
Key Responsibilities:
* Communicating with internal and external customers, always delivering exceptional customer service
* Assisting in researching and sourcing venues and suppliers for UK and overseas events
* Managing event registration
* General administration tasks, including updating internal document records
* Liaising with internal head office departments
* Preparing meeting packs and agendas for planned conferences and events
* Providing on-site event delivery and support
* Supporting post event evaluations and de-briefs to capture lessons learned
Competencies Required:
* Exceptional organisational skills with the ability to prioritise own workload and adapt to shifting deadlines and requirements
* Detail orientated
* A clear and effective communicator with the ability to liaise with internal and external customers
* Ability to build relationships with customers by always providing exceptional customer service
* Ability to work as part of a team in a dynamic and vibrant department
* Strong team player who is supportive and strives for success for themselves and their team
* An enthusiastic and positive approach to learning and progressing within the company
Technical Skills Required:
* Good knowledge of computer systems i.e. Microsoft Word and Excel with the ability to utilise its key functionalities
* Strong attention to detail and accuracy skills
General
* To undertake any other duties that may fall into the job criteria
* To conform with all company policies and procedures including Health and Safety
* To treat all employees, customer and suppliers with dignity and respect
About Hays Travel
As the UK’s largest independent travel agency, Hays Travel specialise in providing good value, quality holidays alongside excellent customer service. We work with all leading suppliers and can package holidays that include hotels, flights, cruises, tours, attraction tickets, and more. We have over 460 Branches throughout the UK, a network of personal travel consultants working from home, and a growing independence group and franchise operation. Our Head Office, based in Sunderland, is home to tour operator teams, finance, events, communications, marketing, people/HR, and IT, plus many more. We have been operating for over 40 years and continue to grow each year.
Our values
Our SMILE values are embedded into Hays Travel and always demonstrated to ensure you and all our colleagues work well together. Our SMILE values are:
* Supportive
* Motivational
* Innovative
* Loyal
* Excellent
What it’s like to work for us?
Whichever location or department you work in, our people are always at the heart of everything we do. We offer a range of training programmes to help you progress personally and professionally, as we know the benefits of promoting and rewarding our hardworking colleagues are extremely important.
Of course, it's not all about work, we're very sociable and there are always lots of team nights-out and company parties. Plus, there are opportunities to travel abroad on educational trips, and you can also take advantage of our colleague discount when booking your own holidays.
This job description is not intended as an exhaustive list of all duties and responsibilities of the post but simply reflects the key areas involved
Hays Travel is committed to safeguarding and promoting the welfare of all colleagues. As an accredited employer provider of apprenticeships, we undertake basic checks through the Disclosure and Barring Service (DBS) to ensure the safety of our apprenticesfor relevant roles
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