This opportunity is with a leading AV provider delivering premium events across some of Londons most prestigious five-star venues. They are looking for an experienced AV Project Manager (Live Events) with a proven background delivering events within high-end venues to take ownership of the technical planning, coordination, and on-site delivery of a wide range of events, from high-level executive meetings through to large-scale live productions. The role is hands-on and client-facing, offering the chance to work with cutting-edge technology, luxury venues, and high-profile clients while ensuring flawless event execution from concept to completion. Description The AV Project Manager (Live Events) Areas of Responsibility: Working alongside the technician team to prepare, rig, and de-rig AV equipment ahead of events within the venue/hotel, while also remaining available on-site to support any ad hoc technical requirements. Acting as the main day-to-day point of contact for clients, ensuring expectations and event requirements are delivered to the highest standard. Proactively engaging with clients well in advance of events to identify opportunities, understand technical requirements, and provide tailored AV solutions, arranging site visits and meetings where required. Creating, developing, and maintaining a portfolio of standard set designs and visuals to help clients effectively visualise event possibilities within each venue space. Driving revenue growth by identifying and maximising upselling opportunities across all event services, including production enhancements, video content, staging, and additional technical solutions. Contributing to capture rate discussions and identifying strategies to secure new business and recover missed opportunities. Monitoring sales files and upcoming events to ensure all sales procedures, client requirements, and operational processes are followed correctly. Building strong working relationships with sales teams to maximise lead generation opportunities, while educating teams on available services and supporting incentive initiatives to encourage referrals. Developing and maintaining a client database for all venue customers, proactively following up post-event to secure repeat business and gather service feedback to continuously improve client experience. Managing all operational responsibilities within agreed budget parameters, negotiating preferential rates where appropriate, and prioritising in-house resources before outsourcing crew or equipment. Maintaining awareness of revenue targets and actively contributing towards increased turnover. Building and maintaining excellent relationships with all venue staff, including sales, banqueting, and front-of-house teams, to ensure smooth event delivery and collaboration. Creating development plans alongside hotel teams to continuously improve service standards while addressing and resolving any client or venue concerns efficiently and professionally. Maintaining strong relationships across all London venues and operational teams to ensure effective communication, resource sharing, and full support from warehouse and front-of-house operations. Attending regular meetings with the London office to ensure delegated responsibilities are completed effectively, deadlines are met, and operational objectives are achieved. Creating and standardising reporting and information systems to provide clear visibility across equipment movements, venue requirements, quotations, and revenue reporting. Supporting the development of dry hire projects and large-scale event productions, including involvement in tender processes, pre-production planning, and collaboration with Event Producers and key stakeholders where required. Building long-term customer relationships by converting one-off corporate venue clients into established and repeat accounts. Monitoring competitor activity within the venue and proactively identifying opportunities to approach and win future client business. Delegating technical responsibilities effectively to on-site technicians, ensuring all operational duties are completed within required deadlines. Managing technician schedules and shift patterns efficiently to maximise productivity and support resource sharing across sister venues where required. Required Skills for the AV Project Manager (Live Events): High School Diploma, GCSE Mathematics and English, or equivalent qualifications preferred. Strong background within AV and live events, including previous experience managing teams within fast-paced event environments. Previous experience within the hospitality or service industry would be highly advantageous. Strong technical understanding of audio visual systems and live event production, ideally gained within venue-based or educational environments. Experience working within high-end venues and delivering premium corporate or live event experiences is highly desirable. Company Benefits for the AV Project Manager (Live Events) Role: Private Healthcare Employee-supported volunteering initiatives Enhanced family leave provisions Perkbox and Employee Assistance Programme Company sick pay Employee recognition scheme Generous employee referral programme Clearly defined career progression pathways with ongoing support and development Access to state-of-the-art event technology Opportunities within a global business network Long Service Reward Programme