Title: Education Architect, Int
Location: UK or Poland
About the role:
As an Education Architect, Int, you help customers get the most out of their Blue Yonder solutions. You deliver engaging, hands‑on training for new and existing customers, develop and update courses and materials using real‑world scenarios, and make learning practical and memorable. You stay on top of solution updates and industry trends, and work closely with Product Management, Product Development, and Professional Services teams to keep training relevant and impactful.
This role directly influences customer adoption and success while growing your own expertise in training delivery and contributing to key learning metrics, including customer satisfaction, training quality, and adoption outcomes.
Key Responsibilities
* Deliver engaging, hands‑on training across assigned Blue Yonder solutions, tailoring sessions to meet customer learning objectives
* Develop and update courses and materials, incorporating real‑world scenarios to make learning practical and memorable
* Collaborate with Product Management, Product Development, and Professional Services to keep training aligned with the latest capabilities and roadmap changes
* Use practical examples to help learners apply concepts effectively
* Collect feedback and continuously improve the training experience
* Ensure sessions are professional, high‑quality, and engaging
* Track learning metrics, including customer satisfaction, training quality, and adoption outcomes, to measure impact
Skills & Competencies
* Facilitate instructor‑led classroom sessions with clarity and confidence
* Communicate effectively with both technical and non‑technical audiences
* Solve functional and technical challenges in real time during training sessions
* Maintain a professional presence in customer‑facing interactions
* Adapt delivery style to meet the needs and context of learners
* Develop and refine training content to keep it current and effective
* Collaborate across teams to align on content, updates, and delivery approach
* Stay organized and maintain attention to quality in all aspects of training delivery
Qualifications
* Functional or technical experience in one warehouse management systems (WMS)
* 3–5 years of experience delivering training or relevant industry experience in supply chain, operations, or Professional Services
* Strong critical thinking and problem‑solving skills
* Excellent written and verbal communication skills
* Experience in customer‑facing roles such as training, Professional Services, or operational enablement
* Ability to travel internationally
* Bachelor’s degree or equivalent practical experience
* Experience with legacy Blue Yonder solutions is welcome; willingness and ability to learn new capabilities is required
Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
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