At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences. You will be working as Training Coordinator / Tech Support and will be part of Motion Business Area for Drive Products division based in Bangalore, India. In this role you will be reporting to R&D Local Unit Lead and will be responsible for diagnosing and troubleshooting software and hardware problems in VFD and help our customers install the VFD in new applications. Also, should take the drive in remote desk connections and to provide immediate support. Your responsibilities Ensuring for more complex problems should escalate to product engineering team and get the solution and implement in field drives Asking customers targeted questions to quickly understand the root of the problem and support Talking to CP/OEM engineers either via phone or email until the technical issue resolved Listening to OEM/CP/Customer problems and answer calmly and professionally Taking into consideration feedback given by the customer and implementing corrective action when needed as well as sharing own expertise in service development Approaching towards customers and builds sustainable customer relationships to ensure local client growth, satisfaction, and retention together with sales Keeping in close contact with technical Product Management, Project Management, Engineering, Sales, and other stakeholder groups that supporting implementation of training course development and delivery Communicating with Global Technical support team and aligning with global technical support guidelines Your background Fresher or 1 to 3 years’ experience in Drive service Work experience as a Technical Support Engineer in AC drives Electrical experience for drives Ability to diagnose and troubleshoot basic drive technical issues Excellent problem solving and communication skills More about us ABB Drive Products is a technology leader serving industries, infrastructure and machine builders with world-class drives. With our products, global scale and local presence, we help our customers to improve energy efficiency, productivity and safety. Our people and culture are the foundation of our success. We all together make the difference for our customers every day. We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website. Work model: hybrid It has come to our attention that the name of ABB is being used for asking candidates to make payments for job opportunities (interviews, offers). Please be advised that ABB makes no such requests. All our open positions are made available on our career portal for all fitting the criteria to apply. ABB does not charge any fee whatsoever for recruitment process. Please do not make payments to any individuals / entities in connection to recruitment with ABB, even if is claimed that the money is refundable. ABB is not liable for such transactions. For current open positions you can visit our career website https://global.abb/group/en/careers and apply. Please refer to detailed recruitment fraud caution notice using the link https://global.abb/group/en/careers/how-to-apply/fraud-warning. 88605665