Company Description
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status quo.
By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfill yourself, to discover other professions, and to pursue career opportunities, whether in your hotel, in other hospitality environments, in your country, or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, creating lasting, memorable, and impactful experiences for your customers, colleagues, and the planet.
Hospitality is a work of heart,
Join us and become a Heartist.
Job Description
1. Supervise public areas
2. Replenish guest supplies and ensure that guests requests are promptly attended to
3. Attend to reports on damage or malfunction in hotel rooms
4. Maintain equipment in proper state of cleanliness
5. Maintain a section floor report
6. Conduct regular room checklists
7. Report unusual behavior/activities on floors to the Executive Housekeeper
8. Record room status in allocated section accurately
9. Assist the Executive Housekeeper in assessing team members’ attendance and performance
10. Conduct daily briefings with staff at floor level. Manage and supervise all tasks of his/her team
11. Ensure cleanliness of guest rooms, balconies, corridors, linen rooms, and housekeeping pantries according to standards and procedures set
Qualifications
1. A diploma or degree in Hotel Management, Hospitality, or a related field is preferred.
2. 2-5 years of housekeeping experience, preferably in a supervisory or managerial role.
3. Strong leadership & team management skills to supervise housekeeping staff.
4. Excellent communication skills for interacting with guests and staff.
5. Attention to detail to maintain high cleanliness standards.
6. Time management & organizational skills for scheduling and task delegation.
7. Problem-solving abilities to handle guest complaints or housekeeping issues.
8. Knowledge of housekeeping procedures, cleaning techniques, and safety regulations.
Additional Information
Experience is an asset.
Prior experience working with Opera Cloud or a related system.
Strong interpersonal and problem-solving abilities.
Fluency in English; additional languages are a plus.
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