AIR EXPORT CUSTOMER SERVICE - Heathrow Airport, Hounslow
24-7 Recruitment is currently on a lookout for Air Export Customer Service for our Freight client based in Heathrow Airport, Hounslow with an immediate start.
*Please note a successful candidate will have Customer Service experience*
Shift and Pay rate:
* Monday - Friday
* 08:30-17:30
* £13.80 per hour
Job Description
As an Air Export Customer Service You will be responsible for performing an array of duties such as (including but not limited to):
* Managing ad-hoc & on demand customer engagement.
* Review, accept and process customer bookings (in line with station process & digital solutions)
* Assist customers with existing quotation/tariff queries.
* Handle customer requests with regard to various topics (engages with additional stakeholders where required)
* Take and handle any customer complaints; providing resolution where possible or delegates tasks to relevant functions whilst retaining overall responsibility until resolution is confirmed (service recovery).
* First point of contact for customers that require guidance in the initiation of a formal claim.
* Develop customer relationships and ensure that customer service levels within the station are maintained.
* Implementation of new business, supporting customers & colleagues, by providing guidance on the various processes that may be applicable using local knowledge.
About you:
Successful candidates will work full time hours. Minimum of 6-12 months Acts as customer facing front end to all customer service processes (front office tasks & actions).
Benefits of working for 24-7 recruitment
* Long term work - Opportunity to gain a full-time contract.
* Weekly Pay
* 28 days accrued annual leave per annum (inclusive of statutory holidays PAYE only)
* Access to online payslip portal
* Pension Scheme
* Free on-site car parking
* PPE Work wear provided.
* Colleague Recognition Rewards
* On-going assignments
* Dedicated account team
* Excellent training facilities on site
* Full time hours available
* Fixed Shifts
* Consistent shifts
* Great work / life balance
* On site facilities including canteen, parking, smoking area, prayer room.