YOUR ROLE
Our dynamic 4PL Lead Logistics team based in Ashby de la Zouch has an exciting opportunity for a dynamic and customer focused Operations Coordinator where you will oversee daily 4PL operations via air, ocean, and ground transportation, managing all communications with customers, global suppliers and 3PL providers via telephone and email.
This role operates Monday to Friday with rotating shifts of 8:00 am–4:30 pm and 9:00 am–5:30 pm. It offers a hybrid working arrangement, with three days in the office and two days working from home. Please note that during the initial training period, attendance on-site Monday to Friday will be required.
WHAT ARE YOU GOING TO DO?
Reporting into the 4PL Operations Supervisor you will:
* Coordinate and manage transport bookings in response to client requests.
* Enter and maintain shipment data to support non-standard or manual transport requests.
* Communicate with third-party logistics providers to arrange suitable transportation solutions.
* Collaborate with local logistics teams to manage bookings and track shipments.
* Ensure all logistics partners follow agreed collection and delivery procedures and update shipment milestones accordingly.
* Tender shipments to approved transport providers in line with business guidelines using relevant platforms.
* Handle customer queries and proactively resolve any transport-related issues.
* Monitor shipment progress and ensure accurate milestone updates across various systems.
WHAT ARE WE LOOKING FOR?
Our ideal candidate will have proven coordination, administration and customer service experience ideally within a logistics and supply chain environment. You will be a strong communicator (via telephone and email) with the ability to form relationships internally and externally, possess excellent customer service skills, be a logical thinker and natural problem solver who can prioritise their own workload with efficiency and accuracy. You will also have excellent IT skills capable of utilising internal systems and MS packages such as Outlook and Excel.
It would be desirable, however not essential if you have proven control tower, 4PL, or 3PL experience.
WHAT DO WE HAVE TO OFFER?
With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement with a fantastic holiday buy scheme, pension and life assurance along with access to an employee benefits platform that offers money off vouchers for a diverse range of retail, travel and hospitality brands. There’s no doubt that you will be compensated for your hard work and commitment so if you’d like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.
ABOUT TOMORROW
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