Company Description
Strathmore Hotels is a privately-owned and family-run group of eight unique hotels, each with its own individual character and charm, located across Scotland and England. Our hotels offer unparalleled hospitality and a personalized experience, making each guest's stay memorable. We pride ourselves on our strong commitment to exceptional service and quality, consistently generating positive guest experiences. Join our team and contribute to the success and warmth that define Strathmore Hotels.
Role Description
This is a full-time on-site role for a Group Reservations Manager located in East Kilbride. The Group Reservations Manager will be responsible for managing group bookings, coordinating with customers, and ensuring smooth reservation processes. Daily tasks include handling inquiries, confirming reservations, providing exceptional customer service, and collaborating with the sales team.
Qualifications
* Reservations and Sales skills
* Customer Service and Communication skills
* Strong organizational and multitasking abilities
* Experience in the hospitality industry is a plus
* Excellent problem-solving skills