The role of Service Desk Technician L3 is 5 days a week on site and involves providing advanced technical support and ensuring efficient resolution of IT issues within the technology department. This position requires a strong understanding of IT systems and the ability to provide solutions effectively in a public sector environment.
Client Details
This organisation operates within the public sector and is committed to delivering exceptional service through its technology department. Based in Quedgeley, it is a mid-large sized entity focused on maintaining reliable IT systems to support its operations.
Description
Provide advanced technical support for IT systems and applications, ensuring timely resolutions.
Monitor and manage service desk tickets, escalating when necessary.
Identify and implement solutions to recurring technical issues.
Collaborate with other departments to address IT-related needs and projects.
Maintain and update IT documentation, ensuring accuracy and accessibility.
Assist with the deployment and configuration of hardware and software.
Support the team in delivering excellent customer service to end-users.
Ensure compliance with IT policies and procedures within the public sector framework.Profile
A successful Service Desk Technician L3 should have:
Proven expertise in troubleshooting and resolving complex IT issues.
Experience with service desk ticketing systems and ITIL best practices.
Knowledge of hardware and software deployment processes.
Strong analytical and problem-solving skills.
Familiarity with working in a public sector technology environment.
Relevant IT certifications or equivalent technical qualifications.
Ability to work efficiently in a team-focused setting.Job Offer
Competitive salary range of £29,000 to £35,000 per annum.
Access to the Local Government Pension (LGP) scheme.
Permanent position based in Quedgeley.
Opportunities for professional development within the public sector.
Supportive and collaborative team environment.
MV Clearance required (8-12 week duration)If you're ready to bring your technical expertise to a rewarding role in the public sector, apply today