Housing officer

Housing Officer

Salary: £34,937.00 per annum

Contract: Permanent

Hours: Full time. Monday - Friday. 37 hours per week

Location: Ipswich/Hybrid (Team office day every Thursday)

Ref: IP389

At Orwell, we believe in one simple thing: together, we make a difference.

We're committed to creating safe, thriving communities where residents feel supported and valued. As a Housing Officer, you will play a vital role in delivering a high-quality, customer-focused service, managing tenancies, maintaining neighbourhood standards, and working collaboratively with residents and partners to resolve issues and drive positive outcomes.

This is an opportunity to make a real difference by building strong relationships, supporting sustainable tenancies, and helping to shape vibrant communities. If you are passionate about delivering excellent housing services, we'd love to hear from you.

Key Responsibilities

• Manage tenancies including new lettings, successions and assignments, supporting residents through changes in household circumstances.
• Monitor and manage rent accounts, taking appropriate action in line with arrears procedures where necessary.
• Oversee estate management, ensuring communities are safe, well-maintained and provide a positive living environment.
• Manage anti-social behaviour cases, working collaboratively with local partners and relevant agencies to resolve issues effectively.
• Promote clear, two-way communication between Orwell and residents, encouraging engagement, participation, community development and the formation of resident groups.
• Maintain accurate and up-to-date records of housing applications, residents, former residents and property information.
• Work collaboratively with internal teams, including estate services and sheltered housing, to resolve housing management issues as they arise.
• Support the development of new initiatives to enhance housing services, making full use of digital tools and encouraging tenant engagement in digital transformation.

What we're looking for

• A housing-related qualification is desirable.5 GCSEs A-C or equivalent including English and Maths.
• Due to the nature of this role, a full driving licence is essential.
• For full details of responsibilities and requirements, please refer to the complete job description attached.

Why join Orwell?

You'll be part of an organisation that genuinely puts people first - our customers, our communities and our colleagues. Alongside our inclusive culture and commitment to our PACE values, we offer a wide range of benefits, including:

• 22 days annual leave (pro rata) plus bank holidays
• Reward and recognition awards
• Cashback Health plan
• Access to Blue Light Card – membership fees apply
• Ongoing training and development & opportunities to progress in your role through the Orwell Academy
• Wellbeing programme

Closing date for applications: 30th June 2026.

Interviews: W/C 6th July.

Before applying…

Orwell is committed to safeguarding, safer employment practices and upholding the principles of empowerment.

Please note Orwell Housing Association does not provide visa sponsorship. You must be eligible to work in the UK to apply. You will be required to provide the relevant right to work documentation if successfully appointed to the role.

This post is subject to an enhanced DBS check. All new arrivals to the UK must also provide a Statement of Good Conduct (SOGC).

The definition of new arrival is an applicant who has worked or been resident overseas in the previous five years and this includes citizens of the UK who have worked or lived overseas for a continuous period of six months or more.

Apply with Confidence

Orwell is proud to be a Disability Confident Leader. We believe in creating an accessible and supportive environment, where every team member can thrive and contribute. Join us in our commitment to building a workplace that celebrates diversity and empowers all individuals to reach their full potential. We actively welcome applications from candidates with disabilities and are dedicated to making reasonable adjustments throughout the recruitment process to ensure equal access and opportunity for all.

We know that diverse teams drive innovation and deliver better outcomes. Research shows that people from underrepresented groups often hesitate to apply for roles unless they meet every requirement. If you're excited about this opportunity but don't meet every listed qualification, we still encourage you to apply anyway. Your unique experiences, perspectives, skills and most importantly your alignment with our culture and values could be exactly what we're looking for.

We are committed to building an inclusive workplace where everyone feels valued, respected and supported to succeed.

If there is anything that might prevent you from applying for one of our roles, we want to help remove that barrier. Please contact our Talent team by calling 01473 228782 or emailing work@orwell-housing.co.uk .

Orwell Housing Association Limited collects and processes personal data in accordance with applicable data protection laws. Please see the Privacy Notice - https://www.orwell-housing.co.uk/about-us/privacy-policy/

By applying to this job you agree you have read, understand and accept the content of the Privacy Notice - https://www.orwell-housing.co.uk/about-us/privacy-policy/consent to the processing of your data as part of this application.

For additional recruitment documents, policies and career guidance, check our career hub - Career Hub | Orwell Housing