About The Role FDM is a global business and technology consultancy seeking a Test Analyst to work for our global systems integrator client. This is initially a 6 month contract with very good prospects to extend and will be a hybrid role that will be based in Solihull. Our client is seeking a Test Analyst to join a fast‑moving digital delivery team within a major Public Sector programme. You will work on the testing of a core web‑based Call Centre as a Service (CCaaS) application that underpins service delivery across people, property, and technology domains. This offers an excellent opportunity for an experienced tester looking to broaden their skillset and take on increasing responsibility across both functional and non‑functional testing activities. As part of a cross‑functional delivery team, you will review requirements, create and execute test cases, prepare test data, raise and track defects, and support client‑side UAT-particularly where direct access to call centre systems is limited- while also assisting with live proving during production deployments. Responsibilities: Reviewing requirements and contributing to test planning Designing and creating test scripts and test cases Preparing test data, including working with CSV-based inputs Executing functional and regression test cycles Logging, reporting, and assisting in triaging defects Performing retesting and regression validation Producing clear test summary reports Supporting basic non-functional testing (performance, accessibility, security) Assisting with client UAT activities Supporting live proving and production verification About You Must-Have Experience in functional testing of web applications Good understanding of test design techniques Ability to execute tests and log defects clearly and effectively Should-Have Familiarity with: Jira, Zephyr (or similar test management tools) Automation tools such as Reflect or Selenium Understanding of Agile and Waterfall methodologies Nice to Have Exposure to: IVR, API testing, or CCaaS platforms Performance, automation, security, or accessibility testing Power BI or MI reporting Highly Desirable Welsh speaker About Us FDM is an award-winning global leader in tech and business talent solutions, backed by more than 35 years of industry experience. We have centres across Europe, North America, and Asia-Pacific, and a global workforce of over 2500 employees. FDM has shown exponential growth throughout the years, firmly establishing itself as an award-winning employer, currently listed on the FTSE4Good Index and as a 2026 Financial Times UK ‘Best Employer’. Diversity and Inclusion FDM Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, national origin, age, disability, veteran status or any other status protected by federal, provincial or local laws. Why join us Career coaching, mentoring and access to upskilling throughout your entire FDM career Assignments with global companies and opportunities to work abroad Opportunity to re-skill and up-skill into new areas, develop non-linear career paths and build a skillset within your field Annual leave and work-place pension