Customer Service Coordinator Location: Telford Contract Type: Permanent Hours: Full time Salary: Competitive The Whittan Group is the largest manufacturer of steel storage products in the United Kingdom. Operating through a number of market leading brands; we design, manufacture and install storage solutions for commercial and industrial environments in the UK and Europe. We are looking for a Customer Service Coordinator to join our busy and growing organisation. Reporting into the Client Services Team Leader and based in Telford, the main function of the role will be to provide our customers with excellent service from order receipt to supply of materials and/or service through to invoicing within a timely manner, ensuring they are managed successfully. Key Responsibilities: Manage and prioritise your own workload Handle customer service tasks within a busy environment, including POD retrieval, delivery progression and general customer queries on orders or invoices Ensure the customer is responded to in a timely manner Understand and action reports (where required) Ensure all customer data and documentation is stored correctly and in line with GDPR regulations Handle multiple customer orders and queries in progress Coordinate, manage and bring together multiple elements of a job/project Date manage orders and invoicing information Comply with company policies and procedures Communicate confidently with internal departments and sales teams plus outside suppliers Required experience/skills/qualifications: Minimum A-C grade Maths and English Available on a full time, permanent basis Basic knowledge of Microsoft office Excellent data entry skills Good Telephone manner, polite and confident Team Player Good time management skills Can multitask and manage/prioritise own workload Desirable Skills/experience Basic knowledge of SAP Holds a full and valid UK driving licence Company Benefits: Competitive salary 33 days holiday per annum including bank holidays. Company pension Life assurance Employee discount scheme Long service awards Monthly STAR awards Employee Assistance Programme Support from Trained Mental Health First Aiders Cycle2Work Scheme Medicash Scheme Flexi Holiday Scheme The Whittan Group promotes equality of opportunity in that everyone who works for us and any job applicants will be treated equally, regardless of gender or gender reassignment, age, ethnic or national origin, nationality, race, colour, marital or civil partnership status, pregnancy or maternity, disability, sexual orientation, religion or belief. You may also have experience in the following: Customer Service Advisor, Customer Service, Sales Advisor, Call Centre Operative, Contact Centre Operative, Call Centre, Admin, Administration, etc. REF-222 626