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About the role:
Your Coop is looking for an Operations Executive to join our society. We’re a multi-business group operating in Food Retail, Childcare, Travel, Post Office, and Utilities, offering a breadth of multi-sector experience in a complex and fast-moving organization. No two days will ever be the same!
The purpose of the Operations Executive is to support the day-to-day operation of Coop Holidays by completing administrative tasks efficiently within deadlines and resolving any potential customer issues. We are seeking someone who is committed to providing exceptional customer service and remaining calm in challenging situations.
As an Operations Executive, you will:
1. Receive operational and administrative inquiries from both B2C and B2B customers and respond efficiently.
2. Provide outstanding customer service by going the extra mile.
3. Inform resort suppliers of any issues or necessary changes.
4. Verify all bookings and prepare important travel documents prior to customers' travel, ensuring all information is accurate.
5. Communicate any schedule changes to customers promptly and effectively.
6. Find solutions or suitable alternatives for bookings where original requests cannot be fulfilled.
7. Support customers with on-trip questions, amendments, and issues.
Who are we looking for?
To be a successful candidate, you will need:
* Previous experience in Tour Operations or Travel Retail
* Experience in customer service or administration is desirable
* Customer-focused attitude
* Calmness under pressure
* Experience working for a membership-driven organization is a plus
* Ability to work independently and as part of a team
* Confident communication skills across multiple channels
What can we offer you?
Joining us means being part of something exciting and gaining access to great benefits, including:
* Up to 60% discount on childcare fees
* 20% savings on food shopping expenses
* 15% off your next holiday
* Access to Wagestream - our financial wellbeing app
* Paid volunteering hours to give back to the community
* GroceryAid support for mental health and wellbeing
* Comprehensive training and accredited development programs
Don't miss this opportunity to start your journey with us today!
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