Menzies Distribution are currently recruiting for an experienced General Manager to work for our site in Biggleswade. As General Manager you will identify, organise and manage existing activity, providing operational leadership to the region as well as driving continuous business improvement with a focus on maximising profitable business growth. Building strong customer relationships and delivering the highest standards of customer service. Assess operational efficiencies, creating standardised process and procedures, implementing improvements and changes to drive efficiencies across the region. Identify business development opportunities and implement cost saving initiatives through strong leadership and development of the team. Ensuring all legislative and regulatory requirements are upheld and the highest standards of health and safety are maintained at all times. Developing a culture of exceptional customer service and service delivery. The Details: Salary: £65,000 Per Annum Shift Pattern: Days Hours: Flexible Location: Biggleswade Holiday Allowence: 25 Days plus Bank Holidays Car Allowance Monthly Pay Parking Onsite Key Duties and Accountabilities (will include but not be limited to): Building and maintaining excellent customer relationships in order to develop a constantly improving service. Building trust and credibility, thoroughly understanding the customers’ needs and their supply chain structure. Seek to identify and deliver organic growth opportunities with existing customers and drive for synergy benefits between customers and other sites within other Business Units. Ensure that the company`s values and vision are achieved through the development of an open, interactive and communicative culture. Participate in the sales process including defining the service, negotiating the contract and building close working relationships with customers. Work closely with other business stakeholders to drive the business strategy. Participate in the budgeting process and manage and work within the annual operating budget. Monitor operational metrics and challenge operational colleagues to ensure budgeted financial targets are exceeded. Drive operational efficiencies and business growth – plan, do, check, act (PDCA). Ensure all legislative and regulatory requirements are met with particular emphasis on tachograph, driver’s hours, maintenance schedules and records. Exercise operational controls in order to protect the company’s Operators License and regularly audit systems to ensure compliance Set clear goals and targets for direct reports through the PDR process, recognise good performance and professionally manage poor performance. Provide a safe working environment, seeking opportunities to raise the profile of Health and Safety across the region Regularly review and define the capability required in the team and generate career progression opportunities for individuals who have the potential to develop. Key Experience and Qualifications: Experienced Logistics professional, graduate or with relevant qualifications who will have previously operated at a senior level and preferably have managed a multi-site region Demonstrable experience of customer relationship management Good Transport and warehouse knowledge Proven capability of leading a function through significant change Experience of driving efficiency savings and business growth Good financial and business acumen with experience of managing budgets Good project management skills Excellent people management skills – driving accountability and delivering results through teams CPC Qualified Frequent travel required Technical skills and behavioural competencies: Frequent travel required Customer Focused Planning and organising Flexibility and Adaptability Problem solving and decision making Continually improving Leading and engaging people Developing self and others Managing people and performance Benefits: Pension Scheme Employee Assistance Program SPIRIT Awards - Peer to Peer recognition INCLUSION Menzies Distribution Solutions is committed to creating a fair and inclusive environment, where employees feel safe, proud and valued. We seek to recruit people from the widest talent pool, who reflect the society in which we work, and encourage an inclusive culture where people can feel empowered to be the very best, they can be, which is what makes us strong as a business with an increasingly agile workforce.