The Service Manager role is a full time position, reporting to the General Manager - Emergency and Urgent Care / Medical Specialties of the ICSU. The Service Manager will support the effective and efficient operational management of the ICSU, ensuring delivery of high quality patient care services and effective use of the resources available.
This will include working closely with the clinical team to manage the day to day operational issues and meeting of operational targets within the selected specialities. This will also include the effective co-ordination of the team, management of budgets (including income), contracts, and agreed performance objectives. It will also involve working closely with the clinical leads on business planning and the development and continuous improvement of patient care processes.
Main duties of the job
Support of the senior operational team to manage the operational aspects of the ICSU encompassing the management of all resources and the monitoring and achievement of agreed performance objectives within the context of National and Trust frameworks.
In conjunction with Clinical leads and Matrons consider, plan and implement change to ensure continuous service and efficiency improvements to enhance the patient care services provided by the department.
To line manage administrative and support teams within the service / ICSU.
Ensure appraisal and mandatory training requirements for all staff within these teams are met and to work with clinical colleagues to ensure mandatory training and appraisal requirements are met for the relevant services. Manage performance targets and waiting lists within the area of responsibility to ensure that Trust and external standards are understood and adhered to and that performance reports are produced to ensure ICSU and service compliance.
Continually monitor demand and capacity of the services identifying areas of risk.
Support the governance arrangements within the directorate including audit, complaints, incidents, risk and health and safety.
Investigate patient complaints related to area of responsibility and respond in line with Trust standards.
Review and manage delegated budgets within own area of responsibility and to ensure budgets are controlled and savings plans are delivered.
About us
We have an excellent reputation for being innovative, responsive and flexible to the changing clinical needs of the local population. We are treating more patients than ever before and are dedicated to improving services to deliver the best for our patients.Our missionHelping local people live longer, healthier lives.Our visionProvide safe, personal, co-ordinated care for the community we serve.Our goalsWe have developed six key strategic goals to make sure we continue to support people to live longer, healthier lives.
To secure the best possible health and wellbeing for all our community
To integrate and coordinate care in person-centred teams
To support our patients and users in being active partners in their care
To be recognised as a leader in the fields of medical and multi-professional education, and population-based clinical research
To innovate and continuously improve the quality of our services to deliver the best outcomes for our local population
Our values underpin everything we do. Our staff are committed to delivering the following values in everything they do.
Our ICARE values have been created by our staff and are embedded in our appraisal and planning processes and form part of our staff excellence awards.
Job responsibilities
Responsible for budget and associated physical resources of a service(s)/specialities.
Responsible for the performance, quality and workforce of a service(s)/specialities
Responsible for the recruitment, line management of the Deputy Service Managers
Responsible for appraisal, staff development and performance
Responsible for implementing service development within a service(s)/specialities.
Operates with some independence, manages a service, operates using organisational policies.
Responsible for undertaking any duties commensurate with the grade as agreed and delegated by your manager.
Please see the Job description for further details.
Person Specification
Qualifications and Knowledge
* First degree (BA / BSc) or equivalent experience
* Knowledge of health service management, including change management and workforce redesign
* Detailed knowledge of the NHS in the acute sector with up to date knowledge of Emergency and Integrated Medicine
* Evidence of CPD and commitment to future career development
* Experience within the Healthcare sector at junior management level
* Proven track record of monitoring healthcare targets
* Experience of delivering service change within an NHS setting
* Experience of managing performance issues
* Experience in staff management or leading a team
* Experience of reporting on complex performance management information
* NHS experience
* Introducing new ways of working
* Project management
* Budget Management including monitoring and identifying savings
Skills
* Excellent communications skills, both written and oral
* Understanding of national NHS policy and targets
* Well-developed IT skills, particularly word and excel
* Numerate, with excellent analytical skills/ability to understand and produce statistical information to use in problem solving
* Ability to manage time/priorities
* Ability to assess competing demands on service to support business planning
* Ability to manage conflict
* Ability to present complex data
* Track record of delivering to deadlines
* Ability to motivate staff
* Track record of identifying problems and proposing and implementing solutions.
* Ability to understand complex financial and clinical data
Apititudes, personal characteristics
* Evidence of being a team-player but able to stand back when necessary
* Logical thinker with evidence of delivery
* Logical thinker with evidence of delivery
* Business focused
* Sensitive to clinical and political demands
* Ability to evidence/demonstrate key values and behaviours in line with the Trust I.CARE Values
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
General Manager, UEC and Care of the Elderly
£56,276 to £63,176 a yearInner London HCAS per annum
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