Customer Service Advisor Location: Birmingham Pay: £13.42 - £31.37 per hour (depending on shift pattern) Contract: Temporary to Permanent Start Date: 26/01/2026 Hours: 37.5 hrs per week (5 days over 7, including weekends & bank holidays) Training: Full-time for 6 weeks (100% attendance required) Do you type 50 words per minute with 98% accuracy? Put your skills to work in a role that truly matters! Join the UK's largest telecoms provider, trusted for over 85 years to handle 999 emergency calls. This is more than a call handler job-it's a chance to make a real difference every single shift. You'll be the first point of contact for people in their most critical moments, ensuring they get the help they need-fast. What You'll Do Support Relay UK, enabling deaf, hard of hearing, and speech-impaired individuals to contact emergency services. Type real-time voice-over conversations with speed and precision -your accuracy can save lives. Handle calls for Emergency (999/112), Directory Enquiries (118500), and other critical services. Communicate calmly and empathetically under pressure. What We're Looking For Typing speed: 50 WPM with 98% accuracy (tested during application) Clear, empathetic communication skills Ability to stay composed in emotionally challenging situations Critical thinking and process adherence Shift Patterns Choose from flexible 4-week rotating rotas: Option 1: 6:00-17:00 (two weeks), then 12:00-23:00 (two weeks) Option 2: 8:00-19:00 (two weeks), then 12:00-23:00 (two weeks) Includes some weekend rest days. Training may include evenings. Rewards & Benefits Competitive pay overtime opportunities Full paid training & career progression Access to Blue Arrow training portal Pension scheme & 28 days paid holiday Application Process Interview & Audio Typing Screening (50 WPM @ 98% accuracy) Client Interview & Typing Assessment Pre-employment checks (DBS & references) Ready to make a real difference? Apply today and join a team that saves lives every day. We are proud to be an inclusive employer. Applications from all backgrounds are welcome. Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.