Decant Officer needed in North London Paying £22.98 per hr ref 1699767
Full time hours on a temporary basis
Main Responsibilities
Resident Support & Communication
* Act as the main point of contact for residents requiring temporary or permanent decants.
* Provide clear, empathetic guidance and support throughout the moving process.
* Arrange and attend home visits, meetings, and consultations with affected households.
* Keep residents fully informed of timelines, options, and rehousing processes.
Case Management
* Create and manage detailed case files, ensuring accurate records of all decant activity.
* Assess households’ individual needs, including support, vulnerabilities, or adaptations.
* Coordinate temporary accommodation or permanent rehousing options in line with policy.
* Monitor progress of each case and ensure decants are completed within required timescales.
Operational & Logistical Support
* Arrange removals, storage, disconnection and reconnection of utilities, and other move‑related services.
* Carry out property inspections before and after decants to ensure condition standards are met.
* Work closely with repairs, contractors, voids teams, and surveyors to plan works schedules.
Partnership Working
* Liaise with housing officers, tenancy sustainment teams, property services, and external agencies.
* Ensure vulnerable residents receive appropriate support and referrals where needed.
* Support wider regeneration or major works programmes by coordinating resident moves efficiently.
Compliance & Policy
* Ensure all decants follow organisational policies, legal requirements, and statutory guidance.
* Keep clear audit trails of decisions, costs, and resident communications.
* Support the preparation of reports and updates for senior management.
If you are interested in the role, please email your CV to verity@essentialemploy.co.uk quoting the reference number.
Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.
All our roles may be subject to pre-employment checks including references so please be prepared
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