Career Level: D
Location: Snowhill, Birmingham
Why this job matters
As a UK PM Practice Manager and Delivery Partner, you sit within the Business UK – Service function, part of the Design and Delivery organisation, reporting into the UK PM Practice Senior Manager.
In this role, you directly support the end-to-end delivery of high-impact programmes across the UK Public Sector — including Defence, Police, Justice, Central Government, and Local Government — generating significant revenue for BT Business. Your contribution is pivotal to achieving business-critical KPIs such as:
* Keeping Our Promises (KOP) Milestones
* Revenue Milestones
* Cost to Serve
* Net Promoter Score (NPS)
You also play a key role in driving cost transformation efficiencies through optimal delivery models. At the heart of this is your responsibility to build and lead a high-performing team of Programme and Project professionals, delivering differentiated customer experiences and industry-leading outcomes.
What you’ll be doing
* Creates a world-class delivery organisation capable of delivering our most complex projects and programmes.
* Improves the customer experience of project and programme delivery by consistently applying a customer-first mindset.
* Uses feedback from project journey surveys to drive improvement actions and shares trends across the broader community.
* Ensures the quality of project and programme delivery across a portfolio of significant revenue value.
* Supports mobilisation of our most challenging projects and programmes, ensuring strong foundations for success.
* Applies delivery standards and best practices, using Delivery Assurance reviews, local audits, and PMO governance frameworks to highlight coaching and remedial actions.
* Maintains visibility across all active programmes and projects, attending internal and external Programme Delivery Boards.
* Engages with Key Programme Lead and Portfolio Leads to understand delivery timelines, key milestones (KOP), dependencies, and risks.
* Builds strong relationships with internal stakeholders, including account and technical teams, to enable proactive support and resource planning.
* Oversees resource capacity and cost transformation, working with the Key Programme Lead and Resource Partner to manage the pool of Project Managers.
* Tracks availability, leave, utilisation, and future capacity requirements.
* Forecasts resource needs across the programme lifecycle and ensures timely allocation of skilled PMs at the appropriate grade, based on complexity.
* Leverages Delivery Hubs to create a cost-efficient, optimal resource model.
You'll need to have the following skills and experience
* Prior experience with Portfolio, Programme and Project Management delivering technical solutions to Business customers.
* Ability to inspire through communication and great behaviours such as personal resilience, commercial acumen, problem solving and stakeholder management.
* Strong experience with negotiation, communication, and decision-making.
* Ability to build a culture of continuous learning and development and mutual support.
* Experience of managing and delivering business change.
* Experience of recruiting Programme & Project Managers.
* Experience of coaching and mentoring others to use best-practice processes, methodologies, and tools to support their way of working.
* Experience of managing a team of programme and project managers.
* Experience of resolving project or programmes issues to satisfactory resolution.
* Experience of auditing/reviewing a project governance, with an experience of coaching underperforming individuals.
* Experience of producing accurate and timely management information to support decision making.
Benefits
* 10% on target bonus
* BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
* 25 days annual leave (not including bank holidays), increasing with service
* Huge range of flexible benefits including cycle to work, healthcare, season ticket loan
* World-class training and development opportunities
* Option to join BT Shares Saving schemes
* Discounted broadband, mobile and TV packages
* Access to 100’s of retail discounts including the BT shop
With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.
We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.
We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.
As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.
A FEW POINTS TO NOTE:
Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.
DON'T MEET EVERY SINGLE REQUIREMENT?
Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.