Job Description Job Title: Parent Adviser – By Your Side Project, North East Responsible To: Senior Parent Adviser/ London Family Support Projects Manager Department and Location: Family Support Salary Scale: Scale point 26 FTE £32,168 Actual salary £14,104.43 (Inclusive of annual leave) Hours of Work 17.5 hours per week. Term time only. Hybrid working - one day a week in hospital and home based. Annual leave entitlement: 5 weeks a year plus one day for each additional year served up to a maximum of 6 weeks (pro rata for part-time employees) As this is a term time contract, annual leave is taken outside of term time. The annual leave entitlement pay is included in your salary and paid over 12 months. Main Duties 1. To work with families with disabled children using Great Northern Children’s Hospital, providing in-person information, advice and support around issues faced by families with children with disabilities. 2. To support parents to develop the skills, knowledge, and confidence to make decisions which are right for their families. 3. To build strong relationships with hospital partners, funders, Contact volunteers and voluntary sector partners. 4. Focus on developing and enhancing our work with hospitals, aiming to reach more families early in their journey with their child’s disability. Cross functional duties: 1. Work in partnership with health, local government, and voluntary agencies to ensure those families’ social, emotional, and practical needs are recognised and responded to wherever possible. 2. Work with the By Your Side team to seek ways to improve partnership working with other agencies and hospitals to provide a seamless and co-ordinated service to children and families. Contribute to representing Contact’s work in the hospitals at a strategic level, where appropriate. To work with colleagues to produce appropriate information and publicity materials for families and professionals. Participate in forums and meetings that operate within Contact, and Children’s Hospital’s to utilise resources available across the organisation as appropriate. Keep up to date with relevant new developments, policies, and guidance. To support and participate in events and activities as appropriate. General duties To work with parents of disabled children using Great Northern Children’s Hospital, to provide information advice and support to meet their need. Provide in-person drop-in information services for parents of disabled children who attend Great Northern Children’s Hospital. nb the specific hospitals/locations may change as the project develops). The service is in-person, with additional online support. Ensure the provision of good quality information and support to parents and professionals working with families. Respond to enquiries via phone, social media, email and through the drop-in service for information and advice from parents, signposting on to other organisations where appropriate. Work in collaboration with hospital and hospices staff, and colleagues in other By Your Side services (e.g., Midlands, London and Scotland) to continuously promote and improve the By Your Side service for families, developing and growing a network of partners Actively gather information on local services and explore the most effect ways to disseminate this across the designated location(s). Deliver and contribute to the design of information workshops (delivered face to face or virtually) to parents and professionals. Maintain accurate up to date records of work. Participate in external family and information events to promote the work of Contact. Monitor and evaluate the impact of the service using the common outcomes framework and use this information to inform the development of the work.