The Role: Service Delivery Manager
Location: Midlands / North – with travel – Field based
Sector: Industrial Equipment
Salary: up to £45,000 + Car + Benefits + Bonus
I am working with a market leading client to find them a committed Service Delivery Manager The role will take the lead in managing and nurturing relationships with key clients ensuring timely and effective responses. In this role, you'll be the primary operational contact, ensuring the delivery of exceptional service to the highest standards while driving client satisfaction and continuous improvement.
All about you:
The ideal Service Delivery Manager candidate will come from a customer facing role within engineering, technical solutions or service delivery. You will have managed key accounts and understand supplier responsibilities for large scale multi-site contracts. Extra brownie points if you have worked with Retail clients. You will be passionate about service excellence and willing to go the extra mile.
This role offers genuine scope for growth and development within a company that is proud of its people and its reputation.
Key Responsibilities:
1. Build strong, trust-based relationships with client stakeholders at all levels
2. Lead service reviews, performance reports and c...