Placemaking and Customer Experience Executive - £28,000-£32,000 - Oxford/Hybrid
Our client is a facilities management business within a leading property company, and they're looking for a creative, hands-on Placemaking and Customer Experience Executive to join their rapidly growing team.
What makes this role special? This isn't your typical property job. Our client is the expert team that keeps buildings safe, clean, functional, and pleasant for the people who use them - but with a twist. They focus on people-first experiences, making commercial spaces feel less corporate and more like places people genuinely want to be.
What you'll actually be doing day-to-day: You'll be the "doer" - taking ownership of projects with responsibility for detail, logistics, delivery, and follow-through. Think of it like running a mini business within a business:
* Event planning and execution - summer/Christmas socials for 150-200 people, run clubs, fitness/wellbeing sessions, professional development workshops
* Content management - websites, apps, social media (especially professional channels)
* Vendor and budget management for events and experiences
* Market research and concept development - could a spin studio work on-site? What amenities do occupiers actually want?
* Collaborating on strategy, then independently owning the implementation
* Mentoring on-site teams on customer experience delivery
What they're looking for:
🎯 Background in events, hospitality, design or placemaking
⏰ Strong logistical skills - you must know how to put on and manage an event
🧭 Creative and culturally aware - excited by variety and tailored solutions
* Experience in commercial property helpful but not essential
* Confident with social media and design tools like Canva or InDesign
* Entrepreneurial mindset - someone who can treat this role like their own venture
The setup:
* Hybrid working - max 2 days WFH, otherwise varied office/site visits
* Travel expectations: Regular Birmingham/Oxford/Bristol (monthly), occasional Leeds/Scotland
* Quirky, creative business - definitely not your typical managing agent
* Every site strategy is tailored to occupier needs - no cookie-cutter solutions
Salary: £28,000-£32,000 DOE
Ready to transform commercial spaces into vibrant communities? Let's talk.
Contact:
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this role is now based out of Oxford, so get rid of any reference to the birmingham team
Edit
Placemaking and Customer Experience Executive - £28,000-£32,000 - Oxford/Hybrid
Our client is a facilities management business within a leading property company, and they're looking for a creative, hands-on Placemaking and Customer Experience Executive to join their rapidly growing team.
What makes this role special? This isn't your typical property job. Our client is the expert team that keeps buildings safe, clean, functional, and pleasant for the people who use them - but with a twist. They focus on people-first experiences, making commercial spaces feel less corporate and more like places people genuinely want to be.
What you'll actually be doing day-to-day: You'll be the "doer" - taking ownership of projects with responsibility for detail, logistics, delivery, and follow-through. Think of it like running a mini business within a business:
* Event planning and execution - summer/Christmas socials for 150-200 people, run clubs, fitness/wellbeing sessions, professional development workshops
* Content management - websites, apps, social media (especially professional channels)
* Vendor and budget management for events and experiences
* Market research and concept development - could a spin studio work on-site? What amenities do occupiers actually want?
* Collaborating on strategy, then independently owning the implementation
* Mentoring on-site teams on customer experience delivery
What they're looking for: 🎯 Background in events, hospitality, design or placemaking ⏰ Strong logistical skills - you must know how to put on and manage an event 🧭 Creative and culturally aware - excited by variety and tailored solutions
* Experience in commercial property helpful but not essential
* Confident with social media and design tools like Canva or InDesign
* Entrepreneurial mindset - someone who can treat this role like their own venture
The setup:
* Hybrid working - max 2 days WFH, otherwise varied office/site visits
* Travel expectations: Regular Oxford/Bristol (monthly), occasional Leeds/Scotland
* Quirky, creative business - definitely not your typical managing agent
* Every site strategy is tailored to occupier needs - no cookie-cutter solutions
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