4 on 4 off - Field Service Engineer *
*Location:* Field-Based
*Salary:* *£37,765* Starting + Up To *£1,000 Onboarding Bonus* + *Bonuses*
*Shifts:* 4 Days On / 4 Days Off | 09:00 – 20:30
*As a Field Engineer at NoteMachine – You will be a Key Player in the Future of Cash Access*
Join us at NoteMachine and take your engineering career to the next level — with real rewards, real opportunities, and be a part of Brink’s, a global leader within the industry.
*We’re *NoteMachine*, one of Europe’s top ATM providers – moving over *£10 billion* in cash annually, with over *14, 000*, machines in our ATM network*, *covering all of the UK. We work with national retailers, leisure venues, and local businesses to deliver smart, secure, and seamless cash access.
We’re part of the global *BRINK’s* network – operating in *100+ countries* with 59,000+ employees – giving our team the opportunities which come from working within an international company, while staying agile and fast-moving to really make an impact every day.
*As we continue to expand and build our national engineering base, the lookout for a *Field Service Engineer* who’s hands-on, people-savvy, and ready to tackle real-world tech challenges across our ATM network. Whether you're experienced with ATMs or skilled in electro-mechanical repair, if you’re a sharp problem solving, solution finding, a master on the tools and great with customers, this role could be the perfect fit.
*Up to £1,000 onboarding bonus* (dependent on experience and paid on passing probation)
* *Performance Bonus* – you meet your calls and targets and you could be looking forward to receiving a discretionary additional bonus
* Company van, fuel, tools & fitted uniform provided – you can also use the van for personal use as long as you follow the HMRC guidelines.
* *4-on / 4-off shift pattern* – providing you with consistency & work-life balance
* Full training and ongoing development
* *22 days holiday*, rising to *23 days *in the annual leave year after your first anniversary.
* *Medicash* private healthcare & wellness benefits
* Salary sacrifice *pension scheme* for higher take-home pay
* Life insurance – *4 x salary cover*
* Company Sickness Policy (CSP)
* *Strong *career growth* opportunities in a growing business
*Perform second-line break-fix and preventive maintenance on our range of ATMs, including Triton, Wincor, and NCR machines.
· Collaborate with customers to identify and resolve technical issues to fit with their service requirements and enable on time in full machine provision.
· Provide excellent customer service, ensuring that all customers and stakeholders are treated with respect and professionalism
· Accurately document all service transactions and keep detailed records of any repairs or replacements performed
· Stay up-to-date with the latest product knowledge and industry trends through ongoing training and professional development
· Conduct quality control checks to ensure that all repairs and replacements meet company standards
*Field Service Engineering experience with electro-mechanical systems
* A valid UK driving licence (max 6 active points)
* Clear, confident communication & customer service skills
* Willingness to travel and work weekends/holidays on rotation
* Job Types: Full-time, Permanent
Company car
* Company events
* Company pension
* Health & wellbeing programme
* Life insurance
Field Service Engineer: 2 years (required)