Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024. As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa and a cutting-edge gym, making Grantley Hall a truly distinctive luxury experience. The hotel is also a member of Forbes Travel Guide which recognises a commitment to service excellence across the globe.
Key Responsibilities
* Working alongside the Restaurant Manager to run the shifts
* Meeting and greeting customers, organising table reservations
* To lead, manage and inspire your staff to deliver outstanding customer service
* Counting cash, reconciling payments and banking according to company systems
* Responsible for rotas/staffing levels
* Training and development of all staff using the company procedures
* Responding to customer queries and complaints
* Ensure each customer receives impeccable service
* Taking customers food orders
* Delegating tasks and checking their execution
* Undertake monthly stock takes and overseeing and ordering of stock
* Responsible for H&S, FSA requirements, Allergy Laws and Hygiene ratings
Key Skills, Qualities & Experience
* Hands on approach to work, always being productive and looking to improve
* Passionate about delivering excellent serviced in a Michelin Star environment
* Detail orientated and drives standards
* Possess a positive attitude and a desire to learn
* Ability to meet deadlines and work under pressure
* Friendly, courteous and helpful with excellent communication skills
* Motivated to go the extra mile for guests and colleagues
* Use of own initiative with willingness to go above and beyond in supporting the wider Grantley Hall team
Benefits
* A monthly service charge - typically £2,400 annually
* 31 days holiday increasing to 33 days with length of service
* Access to earnings before payday (Stream)
* Holiday Buy/Sell Scheme
* Free parking
* Complimentary meals when on duty
* Discounted modern and spacious live-in accommodation
* Celebrating success! Company parties, winter award ceremonies and team events and incentives through the year. We also celebrate training achievements, birthdays, babies, marriages and so much more…
* Team appreciation and wellbeing activities - Team member of the month awards, BBQ's, ice cream van, team massages, competitions & prizes, seasonal gifts, flu jabs
* Grantley Hall discounts - 50% off food and 20% off beverage, £100 B&B for employees (£150 B&B for friends and family), 20% off spa and gift shop products
* Access to hundreds of exclusive employee benefits, rewards and discounts targeted specifically at the hospitality sector. We support our employees do more with their money and help their wellbeing be providing access to a wide range of stand out well being support.
* Discounted hotel stays with Pride of Britain hotels
* Complimentary bespoke uniform and annual shoe allowance
* Free sight tests for those eligible
* Onsite Team Gym with professional induction
* Refer a Friend Scheme where you can earn up to £1000
* 24/7 Employee Assistance Support line and online portal supporting 'mind, money, move, munch'
* Grantley Academy to support your development
* Annual paid volunteering days
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