Responsibilities: * Providing support to the client and answer calls and emails in a professional and timely manner * Determine the nature, priority of faults based on information provided by the client. * Liaise closely with site teams and head office, ensuring accurate processing of quotations and purchase orders. * Managing the supply chain and drive them to attend within required SLA’s. * Driving the engineering team to attend to all callouts within required SLA’s. * To obtain a comprehensive understanding of the scope of the contract and ensure that all work is carried out in accordance with the contract scope and not outside of this. * Raise and assign work orders to relevant resources. * Actively identify and implement innovation across the contract to enhance performance and continue to meet client expectations. * Monitoring calls received from the customer through to call completion and updating records. * Allocation of internal engineers to call outs and maintenance visits, driving the engineering team to attend to all callouts within required SLA’s. * Ensure QHSE documentation is maintained and readily available using company systems. * Manage system as a key user on site including PPM records, reactive and reporting. * Promote and maintain company culture throughout the team. * Maintain people records such as new starters, leavers, general staff chang...