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Quantum World Technologies Inc. provided pay range
This range is provided by Quantum World Technologies Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
$20.00/yr - $22.00/yr
Direct message the job poster from Quantum World Technologies Inc.
Hello,
Please find the job description below for your review. If this role interests you, I’d appreciate it if you could share the following details: Updated Resume || ||Work Authorization Status ||Current Location ||. if you have any questions regarding this position, feel free to connect and message me directly via LinkedIn: https://www.linkedin.com/in/kumar-ashwini-choudhary/
Service Desk L2 engineer
Rate – 20/HR USD on W2
Job Description:
POSITION SUMMARY:
Contract to hire
This is ONSITE role in Plymouth MA
You might really grab our attention if you can:
* 6+ years of Phone support experience Mandatory
* 6+ years of Windows Technical Service desk experience is necessary.
* Experience and Level 3 Expertise knowledge Windows 10, Window 11
* Knowledge in windows buildout
* knowledge with the following: Windows, AD, Avamar, VMWare, Citrix, Exchange, SCCM, SCOM etc.,
* ITSM ticketing tools such as Ivanti, ServiceNow etc.,
* Remote desktop connectivity applications, Windows end point support
* MS Office Suite and application support
* Web Application, VPN knowledge
* Administer and provide User account provisioning.
* Use the Incident Management System to document and manage problems and work requests and their respective resolutions.
* Responds to telephone calls, email, instant messages, and create tickets; Assign work orders / incidents to appropriate support teams and follow up until closure.
* Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs
* Responsible for installing desktop applications and software
* Work experience with SCCM patch deployments and SCOM monitoring tools
* Knowledge of scripting.
* Highly self-motivated with keen attention to details
Here's how you'll contribute:
* Support for laptop, desktops, and printers
* Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for end users
* Route problems to internal 3rd level IT support staff.
* Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
How we’d like you to lead:
Take part in and host regular knowledge sharing sessions, mentor more junior members of the team and support the continuous development of our practice.
We also want you to:
* Ticket Management
* Customer Satisfaction
* First Call Resolution
* Create SOP and Knowledge Base articles for top call generators.
Thanks & Best Regards,
Cell: +1-805 554 0409
Follow Me!! https://www.linkedin.com/in/kumar-ashwini-choudhary/
Quantum World Technologies Inc.
Alone we can do so little; together we can do so much.
Seniority level
* Seniority level
Associate
Employment type
* Employment type
Contract
Job function
* Job function
Information Technology
* Industries
IT Services and IT Consulting
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