Overview
Workplace Manager position located in London. Salary £55,000 per year plus Sodexo benefits. Hours: 40 hours per week, Monday to Friday 8am to 4pm or 9am to 5pm with flexibility regarding start and finish times; may occasionally provide cover for late events.
Location: London EC4V 4AB
Key Responsibilities
* Manage the delivery of Hard FM, Soft FM, and Catering services across the South Region.
* Develop and maintain profitable client relationships based on mutual trust.
* Support the Account Director in developing and delivering account strategy.
* Drive continuous improvement in people, systems, processes, and service offer.
* Lead, develop, and manage direct reports, fostering a high-performing and customer-focused workforce.
* Maximise contract profitability and deliver required financial and service level results.
* Ensure compliance with all contractual, financial, and statutory requirements.
* Collaborate with the Regional Engineering Manager to coordinate service delivery.
* Deliver cost-saving initiatives and manage budgets effectively.
* Maintain the highest standards in health & safety, food safety, and quality management.
* Conduct regular contract performance reviews and service audits.
* Develop strong working relationships with clients and stakeholders, enhancing client retention and satisfaction.
Person Specification
* Proven experience in workplace experience management, ideally with a “5 Star Hotel” or equivalent background.
* Strong operational management skills in a high-class, white-collar, multi-site IFM environment.
* Excellent customer service, stakeholder management, and people skills.
* IT literate and financially astute.
* Knowledge of health & safety and food safety management.
* Ability to work independently and as part of a team.
* Strong attention to detail and adherence to standards.
* Analytical problem-solving skills and a passion for innovation.
* Experience managing conflicting client and consumer expectations.
* Adaptable, resilient, and forward-thinking.
Competencies
* Demonstrable track record in developing successful operational strategies across multiple sites.
* Exceptional client relationship management skills.
* Considerable experience in IFM service delivery.
* Proven ability to lead business change programmes and manage large teams.
* Excellent communication, influencing, and facilitation skills.
* High standards of numeracy and written communication.
#J-18808-Ljbffr