Commercial Vehicle Sales Support Coordinator
About the job: Commercial Vehicle Sales Support Coordinator
At Vospers, we believe in the importance of our people. That's why we are proud that many of our staff stay with us and develop their careers over the long term. In fact, over 100 of our staff have completed between 10 and 40 years of service with us.
We are a family-run business and a leading Southwest motor dealer group that offers a supportive working environment, unrivalled career prospects, and a comprehensive benefits package:
* 30 days of annual leave (including bank holidays), increasing with length of service + a paid day off for your birthday!
* Full range of motoring discounts on MOTs, servicing, sales, and parts
* Access to an online platform with discounts across multiple retailers
* Full range of employee assistance programmes and support services
* Cycle to Work scheme
* Professional development via our Motorv8 and Vospers 5 training schemes
* Manufacturer-specific training
* Generous staff and customer referral schemes
Role and responsibilities
As a Commercial Vehicle Sales Support Coordinator, you will support the sales team in the sale, preparation, movement, and overall customer experience in the supply of new and used commercial vehicles. The role exists to increase the efficiency of the department, ensure process adherence to reduce risk, provide a consistent quality customer experience, maximize the timely visibility of sale vehicles to the market, and remove unnecessary costs or delays.
* Coordinate mechanical and cosmetic preparation of both sold and unsold vehicles
* Ensure displayed and demonstrator vehicles are well presented, clean, fuelled, and appropriately prepared to meet Vospers standards and consumer legislation
* Liaise with internal and external suppliers to ensure all required work and accessory fitment are completed within deadlines
* Support the sales team with inbound customer inquiries via phone
* Review vospers.com and Autotrader to ensure quality used adverts are presented
* Perform final quality control checks before vehicles are handed over or displayed
* Support 48-hour follow-up calls with customers and feedback any concerns to relevant sales personnel
* Carry out weekly demo audits to monitor mileage and cleanliness
* Organize the collection and delivery of vehicles as necessary
* Assist with photography of sales vehicles
About you
* Well-organized and process-driven
* Ability to work well within a close-knit team
* Self-disciplined and able to work under pressure
* Valid Driving License (subject to DVLA checks)
We ask all our colleagues to demonstrate our core values: care, accountability, performance, respect, and integrity.
No terminology in this advert is intended to be deemed discriminatory. We welcome applications from all suitably qualified persons regardless of age, gender, race, religion, disability, sexual orientation, or marital status.
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