Company description:
Exertis UK
Job description:
Job Title: Customer Service Advisor
Company: Exertis UK
Salary: £23,874.98 + £1320 bonus per annum OTE
Location: Burnley, BB12 7BF (hybrid working, Monday to Friday, 9 am5:30 pm)
Contract Type: Permanent
Description:
Are you looking to take your customer career to the next level in a fast-paced, supportive, and rewarding environment? Join our team at Exertis UK as a Customer Service Advisor, where youll provide advice, guidance and assistance to customers and stakeholders and ensure all customer service based administrative tasks are completed.
As part of the team, youll:
Act as a key liaison for both internal teams and external customers, managing inbound communications and ensuring timely, effective responses.
Build and nurture strong relationships with stakeholders to enhance collaboration and drive customer satisfaction.
Identify and implement opportunities to improve customer experience, providing system guidance aligned with SLAs.
Support administrative processes, including RMA handling, courier coordination and maintaining accurate data for internal reporting.
Leverage training and mentorship opportunities in house with regular management supervisions and guidance from our L&D te...