Job Description
Are you an experienced Sales Support Executive and are used to working in a fast paced environment? Would you like to work for an award winning business who are going through a period of growth? There is a salary of £25,500 increasing to £26,500 along with many great benefits.
The Role:
• Providing and following up quotes
• General Admin, paperwork
• Samples recording and management.
• Order processing Far East Orders
• Liaising with customers via email and telephone.
• Liaising with overseas suppliers (including European), primarily via email, seldom via telephone.
• Quoting on large quantity stock orders and bespoke item orders, direct from the Far East.
• Negotiation of pricing, lead times, and order specifics with suppliers.
• Customer credit checks via DRA and Finance Dept.
• Processing orders should they be transferred from quote to order stage. Addition to order software - Maginus, and potential other systems/files/sheets.
• Arrange swatches, pre-production samples from suppliers, for the customer.
• Assisting with shipping of products including calculating currency conversions, duty costs and freight costs
• Placement and tracking of order with suppliers.
• Chasing and applying pressure to suppliers in relation to lead times, schedules, and obligations.
• Inspection Report review and approval/rejection.
• Monitoring of stock re-works.
• Ensuring shipments, and subsequent tracking.
• Managing customer lead time/schedule expectations.
• Liaison with UK warehouse to confirm receipt of goods and to arrange despatch.
• Confirm deliveries to customers. Provide POD’s.
• After-sales - dealing with customer issues, e.g. Print, Delivery queries.
• After-sales - liaising with suppliers/factories, should issues arise.
• Recording of all relevant order details and liaisons from start to finish, and any additional follow-up. Paperless system.
About You:
• Good phone manner
• Good communications skills
• Customer focused
• Keen to learn
• Team player
• Flexible
• Patient
Benefits:
21 days holiday (which rise to 25 days with increased length of service) + Bank Holidays
Extra free days holiday if you book and use 5 consecutive holidays between Jan-May
Birthday Holiday
Early Finish of 4.30pm every other Friday
Working hours of 9am until 5.40pm
Free parking
Company Pension
Electric Car Salary Sacrifice Scheme
Cycle to Work Scheme
Healthcare Cash Plan
Long Service Awards
Referral Programme
Discounts on in-house purchases
Discounts on Gym Membership/Spa treatments
Volunteering Days
Company Events
Close to public transport links
INDAB