Customer Technical Support Engineer – Customer Service
Join to apply for the Customer Technical Support Engineer – Customer Service role at Syntegon Telstar.
At Syntegon Telstar UK Ltd., we represent the Syntegon Telstar range of aseptic and containment technologies and provide expert customer service, engineering, and technical support across the UK, Ireland, and Scandinavia. With decades of experience in isolator technology, our multidisciplinary team delivers world‑class after‑sales solutions, upgrades, and lifecycle support for the pharmaceutical and life sciences industries.
Key Responsibilities
* Visit clients’ premises to carry out on‑site service work and upgrade works.
* Perform site‑based calibrations and maintenance and record the results in service documentation.
* Travel in the UK and overseas as part of this role, adapting to client needs and expectations.
* Recognise the need for performance adjustments, recommend changes, and record the results.
* Complete validation documents and reports in accordance with client and cGMP standards.
* Periodically visit clients’ premises for technical site support regarding requirements/quotations requests.
* Communicate verbally and in writing with existing and prospective customers to develop close working relationships and assist in the growth of the after‑sales business.
Your profile
Essential
* HNC Electrical or Mechanical Engineering or suitable equivalent.
* 5+ years’ experience in a customer service/commissioning role in the engineering sector.
* Experience in technical operation of containment and air handling equipment.
* Competencies: instrument settings, calibration techniques.
* Filter analysis, airflow measurements, pressure testing.
* Follow established processes/systems and recommend improvements as appropriate.
* Good communication skills and ability to work directly with customers.
* Full UK driving licence & passport required.
Desirable
* Experience with isolator or barrier systems in the pharma industry.
* Background in pharmaceutical or regulated industries (GAMP, GMP, FDA).
* Technical knowledge of freeze‑drying systems.
* Analysis and reporting.
More information
Why Join Us?
* Be part of a global leader in aseptic and containment technology.
* Work in a highly skilled, multidisciplinary engineering & service team.
* Opportunities for international travel and technical growth.
* Competitive compensation and comprehensive training.
Seniority level
* Mid‑Senior level
Employment type
* Full‑time
Job function
* Information Technology
* Industrial Machinery Manufacturing
#J-18808-Ljbffr