Join to apply for the Technical Consulting Team Leader role at Computacenter.
The ServiceNow Centre of Excellence operates throughout the UK and Europe. We are a team of highly skilled architects, project managers, business and technical consultants responsible for helping Computacenter and our customers maximise the benefits of the ServiceNow Platform — and take pride in regularly receiving the highest customer satisfaction scores.
As a ServiceNow Team Leader in our Centre of Excellence, you will be responsible for the effective management and development of a global team of ServiceNow technical consultants of varying experience.
Your primary focus will be on providing effective leadership, fostering a positive work environment, and ensuring the team’s overall performance and well-being. You will work closely with other teams within the CoE to understand their needs and ensure alignment with the team’s goals.
What you’ll do
1. Organise and conduct regular team meetings, including one-on-one sessions and performance reviews with team members.
2. Monitor and plan resources to ensure adequate support coverage.
3. Hold line management responsibility for a team of approximately 20 members.
4. Support the strengths and aspirations of team members through development initiatives.
5. Serve as an advisor and mentor, guiding team members in their roles and responsibilities.
6. Optimize team utilisation through professional development of team members.
7. Maintain regular check-ins (at least weekly) with team members to stay informed about their challenges, needs, and aspirations.
8. Conduct and document Future Focus development meetings for all team members.
9. Support company strategies, implementation initiatives, and promote collaboration and knowledge sharing.
10. Uphold and support HR initiatives and policies.
11. Cultivate a positive team environment and enhance mentoring, with assistance from Senior Technical Consultants acting as buddies/mentors.
What you’ll need
1. Minimum of 3 years in a commercial IT services environment, preferably within an ITIL framework.
2. At least 3 years of experience in leading and managing teams.
3. Ability to earn respect from colleagues by balancing leadership responsibilities with empathy and understanding.
4. Proven experience in a user/customer-facing environment with excellent communication skills and managing user expectations.
5. Understanding or awareness of the ServiceNow platform.
6. Effective communication skills at all organisational levels, both internally and externally, including managing expectations and strong written skills.
7. Highly organised and capable of managing workloads during busy periods.
8. Proactive ownership of issues and resolution processes.
9. Commitment to continuous improvement through reviewing processes, identifying root causes, and finding opportunities for enhancement.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Management, Information Technology, and Strategy/Planning
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