Claims Handler / Senior Claims Handler - Property Claims
Job Market Insurance Claims
Claims Handler / Senior Claims Handler - Property Claims About the role
My client are currently recruiting for Claims Handlers / Senior Claims Handlers to join their growing Client Claims Teams. This role is open to experienced Claims Handlers but also to individuals with a strong customer service background.
Claims Handler / Senior Claims Handler - Property Claims Key duties
Take ownership of a portfolio of claims to allow for efficient and effective handling of those claims from first instruction until completion of the building repairs and/or drying/restoration. Building relationships with key stakeholders including our clients and suppliers and ensuring strong communication throughout.
Claim opening Secondary notification of loss
Supplier allocation
First point of contact for customers
Effective stakeholder communication both internal and external
Inbound and outbound call handling
Keeping claims systems updated
Handling low level complaints to ensure quick resolution
Ensuring Data is handled responsibly and is compliant with GDPR
Supporting and offering guidance to suppliers
Effective Claim Management
Claims Handler / Senior Claims Handler - Property Claims- Key requirements
Cert CII or similar and/or happy to work towards a relevant qualification
Strong communication Skills and comfortable in building relationships
Experience within a Customer Service Environment
Good Organisation and Time Management Skills
An enthusiastic and collaborative Team Player
Along with our client, we are committed to a diverse workforce and as such recruit from a wide available pool of talent, with the hiring, assessment and selection process being fair, free from bias and one which ensures the right person is selected for the job, based on merit. We treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.
A copy of our D&I policy can be made available upon request.
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