Job Description
Delt Shared Services is not just another shared services provider. We are a trusted partner to local public sector organisations, offering tailored solutions to help our clients achieve their goals. Ranked as one of Newsweek’s Most Loved Workplaces in the UK, we prioritise collaboration, innovation, and exceptional service delivery.
Reporting to the Chief Executive, we are now seeking an exceptional leader to take on the role of Chief Customer Officer, driving meaningful relationships with our customers while enhancing how we communicate with them. This pivotal role combines strategic account management with a flair for impactful communications. You will ensure our clients receive an outstanding service experience while leading how Delt tells its story to our customers.
Please note, as this role will entail spending on average 3-days per week either in the office or on-site with customers, we will only be considering applicants living within a commutable distance to Plymouth and Exeter.
Key Responsibilities:
Client Relationship Management
1. Serve as the Single Responsible Owner (SRO) for customer relationships, acting as the primary point of contact for senior stakeholders and decision-makers.
2. Build and strengthen partnerships with key stakeholders within clie...