NMS Recruit are seeking an experienced Field Service Contract Manager to join a leading OEM in the marine and power generation sector. You will be responsible for the day-to-day management and delivery of customer service orders, customer contracts, and LTSA's (Long-Term Service Agreements), including technical and commercial aspects for UK and overseas service orders and contracts. This role involves overseeing planning, execution, and invoicing to ensure successful delivery within budget, compliance, and customer satisfaction.
Responsibilities
Management of all aspects of customer field service orders (the contract) from planning through to final invoicing to ensure execution in line with the order/contract and managing all commercial requirements which includes but not limited to:
Managing Customers & Interfaces
* Act as the first point of contact for customers regarding service orders, contracts, spares, repairs, and upgrades.
* Ensure clear and effective communication with internal and external stakeholders throughout the contract lifecycle.
* Attend customer site visits and commercial meetings as required to maintain relationships and ensure alignment.
Managing Enquiries & Quotations
1. Evaluate and assess initial enquiries, collaborating with internal teams.
2. Prepare detailed quotations, including tender approval documents with cost and margin c...