JOB SUMMARY
As a member of our Velocity Buyer Account Management team, the Buyer Account Representative will manage buyer contracts, including payments, disputes, logistics, and offer general buyer support using their experience in B2B sales and operations. Additionally, this individual will work closely with our account management, logistics, sales, marketing, finance and operations teams to enable new transaction types and provide further operational support. This person will report directly to the Senior Director of Buyer Account Management.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES
1. Develop a comprehensive understanding of B-Stock’s business model, platform, solutions, and value.
2. Ensure successful transactions by providing excellent and consistent day-to-day operational support to buyers. Solve issues and remove barriers related to payments, shipping, or other services as needed
3. Operates within a startup-style department where processes and priorities evolve quickly, requiring adaptability and proactive problem-solving.
4. Brings strong executive function skills — able to prioritize, plan, and execute across multiple responsibilities with minimal oversight.
5. Thrives in fast-paced, dynamic environments, balancing urgency with accuracy and attention to detail.
6. Comfortable with multi-tasking across payments, disputes, logistics, and buyer support while maintaining clear communication.
7. Works within defined SOPs while also being flexible to adjust as processes shift or new procedures are introduced.
8. Embraces change as an opportunity for growth and is resourceful in navigating ambiguity.
9. They are flexible in managing shifting priorities and committed to providing exceptional service while juggling multiple client accounts and internal tasks
10. Reporting and analysis of large buyer acquisition and activity. Maintain Salesforce records and Gsheets for large buyers and their contracts.
11. Own and build trusting relationships with a subset of large buyers and prospective buyer clients
12. Work cross-functionally and collaboratively to develop a cohesive end-to-end process across teams, partners, clients, and buyers
13. Up to 5-10% travel expectation - Joining team for meetings/events at our local offices and for tradeshows.
MINIMUM QUALIFICATIONS, JOB SKILLS, ABILITIES
14. 2+ years experience in Customer Service, Operations, Enterprise B2B Liquidation Sales, or Account Management
15. High School Diploma or Equivalent.
16. Excellent written and verbal communication skills
17. Proven ability and willingness to work with tight deadlines and quick response times
18. Proficient in MS Office or G-Suite, Salesforce.com, and other CRM platforms
19. The ability to think creatively and find solutions to problems
20. Work well independently, remotely, and collaboratively
PREFERRED QUALIFICATIONS
21. Experience in Liquidation Sales, Logistics, and Supply Chain
22. Experience with and/or an understanding of the marketplace business model
23. Knowledge or Understanding of B2B e-commerce, ERP (enterprise resource planning), Logistic Software Solutions, or SaaS (Software as a Service)
24. Experienced working in a start-up-like environment
25. Desire to work in a detail-oriented environment with large transactions
26. High Analytical skills
The pay rate for this role will range between $24.04 to $28.00, per hour. We consider many factors when determining salary offers, such as the applicant’s work experience, education and training, skills, market data, and internal equity.
EMPLOYEE BENEFITS
27. Competitive compensation packages, including bonus and options
28. Medical, Dental, and Vision benefits
29. Paid Time Off, telecommuting, and matching 401(K)
30. Support for continuing education
31. Team offsites, social events, and extracurricular activities are a staple
32. Snacks, drinks, and the occasional box of donuts