Aka Recruitment are thrilled to continue our longstanding partnership, with our client in Clay Cross, to bring you this IT Support engineer position. Working Monday to Friday (40 hours per week) you will be involved in ensuring smooth operations from an IT perspective. Salary basic starts at £25,400k, this role is open to someone that wants to get into the IT side as a trainee Job Duties include: Answering phone calls and logging tickets in our CRM To assist with technical projects in conjunction with the wider team. Visit Branches / Customers' sites where required to provide on-site technical support. Provide remote support to internal customers as required. Continue your training and development within the company. This is not an exhaustive list and you may be required to perform duties as assigned, within your scope of practice Requirements: Friendly and approachable manner Ability to build strong customer relationships. Effective communicator Able to achieve targets defined within the Service Desk KPIs Ability to multi-task and prioritise workload. Work well with little supervision both individually and in a team environment Proficiency of Networking and Routing - Meraki Equipment Experience with supporting Office 365 Knowledge of data cabling Ethernet/Fibre Experience of on-site or cloud-based telephony system Reasons to apply: Family run business Trainee position ideal for someone to get into the IT department Option to progress/divert within the business This is a unique position that has come available within our clients expanding business. If you are wanting to get into a varied position, that offers training and support both within the role and from the company then this is an ideal match for you! To apply for this role, please send your CV in confidence to us here at Aka Recruitment, job reference for this role is Aka3572